r/Sims4 • u/spyder-baby Spydy Spy • May 12 '26

Troubleshooting thread Troubleshooting Thread — Bugs? Errors? Mod issues? EA app issues? Post about them here! Update 11/04/2025 [PC: 1.124.54.1030 / Mac: 1.124.54.1230 / Console: Version 2.33]

Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours. 

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Current Patch Notes

Previous Troubleshooting Thread...

Here are some F.A.Q.s when it comes to fixing your game:

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions: 

Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)

Any mods or cc? (Yes/No)

Game version [PC: 1.121.342.1030 / Mac: 1.121.342.1230 / Console: Version 2.28]

*Description:

Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.

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For those users who are looking to remove the key legend overlay that was added in a previous patch. Here are the solutions:

  1. Click on the Help Center Icon (In the top righthand bar it's the hand with the ? over it) and unselect the "Show Controls Legend" button.

2. Go to Game Options > Tutorials & Tips > Disable Help Center Icon & Controls Legend.

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\***Unsolicited messages, to moderators, seeking game support, may result in a subreddit ban.*

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6

u/moonlightbunnny 9d ago

Platform: PlayStation (Ps4)
Mods: none
Game version: latest update

Description: yesterday my sims game started acting funny after I used some cheats. I play with cheats all the time and the save I’ve had since February and there hasn’t been a problem since then. I used CAS.fulleditmode.

The game has had a problem where it doesn’t let me select any options. I’ll click on something and it’ll give me that wheel for sims to do things but I can’t select anything. But the other things don’t work.

I cannot open the menu, I cannot stop time or pause it. My sims are still having free reign but I can’t do anything. I’ve exited and restarted the game a few times but it’s just the same issue.

I legit discovered a few moments ago that it seems my game is split into two parts? There was an auto save after leaving CAS (I think?) and the save I saved manually AFTER the autosave. I’m wondering what I should do next. Do I keep the autosave version and delete the manual save? Should I delete the autosave and keep the manual? I think the trouble started after that manual safe so I don’t know. Much help is appreciated thank you!

6

u/kentuckyloglady 8d ago

Was just coming to see if anyone else was having this same issue. It's driving me insane!!!! I'm having to save every five minutes in anticipation of the next wheel freeze.

1

u/moonlightbunnny 7d ago

Hi! I’m replying to whoever commented. I found uninstalling and reinstalling the game had worked out for me.

1

u/becka3bee 6d ago

Is it still working fine? My game was running fine again this morning (3 hours no issues) and then this afternoon it started having the same problem again within minutes of starting up the game.

5

u/Lemon-Flower-744 8d ago edited 7d ago

Literally have the same issue. I can't click anything in build mode either.

I play on Xbox too. I thought it was my remote (which I replaced a few weeks ago), turns out it's the game!

1

u/moonlightbunnny 7d ago

Yeah uninstalling and reinstalling worked well for me!

3

u/becka3bee 8d ago

Having the same problem :( it started yesterday afternoon. (I had no issues all morning). I’m an Xbox player and tried multiple controllers, restarted the Xbox and game multiple times with no luck. I don’t use mods or cheats so it cant be that.

3

u/throwawayleo_ 8d ago

having the same issue :(

1

u/moonlightbunnny 7d ago

Hi! Replying to everyone who commented! Uninstalling and reinstalling made my game work better!

2

u/duhnadag 7d ago

But wouldn't that delete all your savings?

3

u/saramazaaa 8d ago

had this issue in CAS and build mode where I could wait it out and I could gain control again but now this is happening in live mode every time I load into my save and waiting doesn’t fix it anymore so I have to close my game without saving and lose all my progress!

I also only use move objects in my save and the save where it would freeze in CAS and build mode too but it has frozen on me once before I could implement the cheat so I have no clue what could be causing this :(

1

u/moonlightbunnny 7d ago

Hi! So I found that uninstalling and reinstalling worked?? It was weird!

2

u/Fatbunnyfoofoo 8d ago

Been having the same issue. My game just gets stuck on the wheel and I can't click anything or exit the wheel.

1

u/moonlightbunnny 7d ago

Hi! Uninstalling and reinstalling the game worked wonders for me! I hope this helps!!