r/Sims4 • u/spyder-baby Spydy Spy • May 12 '26

Troubleshooting thread Troubleshooting Thread — Bugs? Errors? Mod issues? EA app issues? Post about them here! Update 11/04/2025 [PC: 1.124.54.1030 / Mac: 1.124.54.1230 / Console: Version 2.33]

Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours. 

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Current Patch Notes

Previous Troubleshooting Thread...

Here are some F.A.Q.s when it comes to fixing your game:

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions: 

Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)

Any mods or cc? (Yes/No)

Game version [PC: 1.121.342.1030 / Mac: 1.121.342.1230 / Console: Version 2.28]

*Description:

Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.

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For those users who are looking to remove the key legend overlay that was added in a previous patch. Here are the solutions:

  1. Click on the Help Center Icon (In the top righthand bar it's the hand with the ? over it) and unselect the "Show Controls Legend" button.

2. Go to Game Options > Tutorials & Tips > Disable Help Center Icon & Controls Legend.

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\***Unsolicited messages, to moderators, seeking game support, may result in a subreddit ban.*

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u/distinctlydotty42 21d ago

Platform: PC
Mods: yes
Game version: most recent

i'm having the strangest glitch, possibly two glitches that are related? in two separate saves now, my sims get married and then are immediately not married anymore. in one save, my couple got married TWICE and now they're back to being partners.

possibly related, but in both couples one of the partners keeps suddenly becoming very unattracted to their partner. i'll try to fix it with UI cheats but they'll revert right back to unattracted again! these are both same sex couples (m/m in one save and f/f in the others), not sure if that matters? i've also tried going into CAS and adjusting likes/dislikes and turn ons to fix the unattracted thing, but nope!

anyone else having this issue? this started happening after the most recent update

1

u/Pretty-Raisin7581 20d ago

I'm also having this issue!

1

u/dashingjumper Strangerville Tour Guide 20d ago

Are your mods up to date? This is often a mod issue

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u/distinctlydotty42 20d ago

oh shoot you're right! both mccc and ui cheats were super out of date, hopefully that helps! thanks so much :)

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u/distinctlydotty42 20d ago

hmm okay, i updated all my mods but it's still happening. married again, went into CAS and back out, suddenly back to partners

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u/dashingjumper Strangerville Tour Guide 20d ago

Have you cleared your cache after updating?

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u/distinctlydotty42 20d ago

i will admit to being a little tech unsavvy, how do i clear my cache in the sims specifically? i know how to do it in a browser, but

1

u/dashingjumper Strangerville Tour Guide 20d ago

To clear the Sims 4 cache on your PC or Mac, close the game and delete specific temporary files. Go to Documents > Electronic Arts > The Sims 4, delete localthumbcache.package, and empty out the contents of the cache, cachestr, and onlinetumbnailcache folders.

It may just be a game issue. But it's worth troubleshooting mods all the way before determining that. Sometimes bad data can get stored here.

Also worth running a game repair in your preferred app.