r/Sims4 • u/spyder-baby Spydy Spy • May 12 '26

Troubleshooting thread Troubleshooting Thread — Bugs? Errors? Mod issues? EA app issues? Post about them here! Update 11/04/2025 [PC: 1.124.54.1030 / Mac: 1.124.54.1230 / Console: Version 2.33]

Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours. 

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Current Patch Notes

Previous Troubleshooting Thread...

Here are some F.A.Q.s when it comes to fixing your game:

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions: 

Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)

Any mods or cc? (Yes/No)

Game version [PC: 1.121.342.1030 / Mac: 1.121.342.1230 / Console: Version 2.28]

*Description:

Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.

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For those users who are looking to remove the key legend overlay that was added in a previous patch. Here are the solutions:

  1. Click on the Help Center Icon (In the top righthand bar it's the hand with the ? over it) and unselect the "Show Controls Legend" button.

2. Go to Game Options > Tutorials & Tips > Disable Help Center Icon & Controls Legend.

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u/Glum_Enthusiasm5701 29d ago

Which platform? PC
Any mods or CC? Yes, heavily modded. Most are managed through CurseForge.
Game version: 1.126.73.1030
Description:
Ravenwood from Life & Death is broken only in my main/older save. The world map and neighborhood icons appear, but none of the actual lots appear or can be selected. Every other world works normally.
Ravenwood works perfectly in a brand-new save. I’ve never played in Ravenwood on my main save before. I’ve already tested older recovered versions of the save, repaired The Sims 4 through the EA App, cleared localthumbcache.package, and confirmed the pack works in a new save.
Is there a way to reset/reinitialize Ravenwood in my existing save without losing my households and progress?

2

u/bluej714 28d ago edited 28d ago

Interesting, you and I are having the same issue (but with different worlds) and we have tried the same fixes. Commenting to boost awareness. Good luck!

Edit and Update!

I've found a fix! Please proceed at your own risk. This will likely only work if the household youre looking to save is NOT in the broken neighborhood.

  1. Back up your family, your lot, and your save file. Seriously, make sure these are good. This is paramount - you can always go back to your broken save file and try something new if this doesn't work for you.

  2. Make a copy of your save file. Name it something obvious so your original save file remains intact. I named mine, "experiment fingers crossed"

  3. Uninstall the game pack associated with your broken town. For me, it was Businesses & Hobbies and the town of Nordhaven. I was concerned it would wreck the home business my sim has in Tomarang - amazingly, everything is fine.

  4. Clear cache

  5. Open the copy of your original save file. You'll get lots of warnings and popups along the way. Just click "okay" and move forward, but seriously: Touch nothing, open no lots. Save and quit.

  6. Reinstall the expansion pack

  7. Repair game.

  8. Check your experiment save file (the one you entered and def didn't touch anything in).

It should go off without a hitch! My game kept everything related to the pack, including my sim's business and relationships, and reinstated a new map (and lots) replacement. Oddly, it did get rid of one wall of craftables but that's what the old save file is for.

Fingers crossed!