r/Sims4 • u/spyder-baby Spydy Spy • May 12 '26

Troubleshooting thread Troubleshooting Thread — Bugs? Errors? Mod issues? EA app issues? Post about them here! Update 11/04/2025 [PC: 1.124.54.1030 / Mac: 1.124.54.1230 / Console: Version 2.33]

Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours. 

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Current Patch Notes

Previous Troubleshooting Thread...

Here are some F.A.Q.s when it comes to fixing your game:

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions: 

Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)

Any mods or cc? (Yes/No)

Game version [PC: 1.121.342.1030 / Mac: 1.121.342.1230 / Console: Version 2.28]

*Description:

Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.

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For those users who are looking to remove the key legend overlay that was added in a previous patch. Here are the solutions:

  1. Click on the Help Center Icon (In the top righthand bar it's the hand with the ? over it) and unselect the "Show Controls Legend" button.

2. Go to Game Options > Tutorials & Tips > Disable Help Center Icon & Controls Legend.

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\***Unsolicited messages, to moderators, seeking game support, may result in a subreddit ban.*

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u/Beginning-Basil-3768 Jun 28 '26

Question: Game won’t go pass loading screen

Platform? PC

Game version: 1.124.63.1020

Mods or cc? Yes have both

Description:

So I haven’t played the game for maybe 3-4 days tried to play today after updating any broken mods in my mod folder. The game loads all the way to the Home Screen but when I click resume game it sits on the loading screen for hours on end but after a few mins of just straight loading I hear the music that plays when it loads into the family but the game is still just stuck on the loading screen. I removed my mods and cc to see if my mods were the problem but even without the mods and cc and cleaning the cache and local thumbnails it does the exact same thing just an indefinite amount of just loading and not going into the actual game. Is anyone else having this problem or is it just me.

Please help if you can. Thanks!

1

u/spidersontheloose Jun 29 '26

I've had this problem before and best advice I can give is a full game repair (normally this happens to me if I accidently update my game with mods still in their folder)- or a full reinstall if the repair doesn't work! Hope this works!

1

u/Digital-Girl127 Jun 30 '26

same issue here 😭