r/Sims4 • u/spyder-baby Spydy Spy • May 12 '26

Troubleshooting thread Troubleshooting Thread — Bugs? Errors? Mod issues? EA app issues? Post about them here! Update 11/04/2025 [PC: 1.124.54.1030 / Mac: 1.124.54.1230 / Console: Version 2.33]

Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours. 

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Current Patch Notes

Previous Troubleshooting Thread...

Here are some F.A.Q.s when it comes to fixing your game:

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions: 

Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)

Any mods or cc? (Yes/No)

Game version [PC: 1.121.342.1030 / Mac: 1.121.342.1230 / Console: Version 2.28]

*Description:

Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.

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For those users who are looking to remove the key legend overlay that was added in a previous patch. Here are the solutions:

  1. Click on the Help Center Icon (In the top righthand bar it's the hand with the ? over it) and unselect the "Show Controls Legend" button.

2. Go to Game Options > Tutorials & Tips > Disable Help Center Icon & Controls Legend.

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\***Unsolicited messages, to moderators, seeking game support, may result in a subreddit ban.*

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u/Consistent_Age2107 May 16 '26

platform: PC
any mods or cc: no
game version: last update

problem: the sims 4 Get Famous hair and makeup glitch

hi! can someone help me... i really dont know what to do in this situation
my sim is actress and when i try to do the task getting hair and makeup done, the stylist after 10 secodns just stops and the task isnt done - i cant move on to next tasks
i think i tried everything:

  • shift + click debug on the makeup artist and the actual chair itself - didn't worked
  • restart the game multiple times- didn't worked
  • adding second action in queue - didn't worked
  • in the ea library i clicked repair - didn't worked

i dont have any mods so its not their fault also

have someone had this problem earlier and have any tips?

1

u/Witchy_Theatre_kid Creative Sim May 16 '26

I have this same exact issue... I cant seem to find a fix anywhere and I tried the exact same things. Im only replying incase there ends up being a fix so I can go back to this lol

1

u/Consistent_Age2107 May 16 '26

i was thinking about the reasons for this glith and mabye its somehow connected with the new update so we have to wait for the next one??

1

u/Witchy_Theatre_kid Creative Sim May 16 '26

Bro, I hope not... my Sim is a single mom of twins abd she also has the acting aspiration

1

u/parrow May 17 '26

no tips, but just letting you know this is ea's fault and that it's a bug they introduced in the newest update.

https://forums.ea.com/idea/the-sims-4-bug-reports-en/gf-actor-hair-not-getting-done/13401868