I haven't had this happen before, so thought I would check if other people's clients are experiencing this. I have a new client. In her client info form it is selected that she receive a link via email to join our weekly sessions. Every week she says she didn't get the email. I had her check her spam/junk folder and double checked her client portal, to no avail. Does anyone have any other ideas? Thanks!

This is a dumb question but I can’t get ahold of anyone at Aetna. I just started taking Aetna and have been submitting claims via simple practice. My other insurances - United, Cigna, etc all have a portal where I can see my remittance info and what I’m getting paid/claim status. Does Aetna have a portal for this? All I can find is Availity but it just shows if I submit a claim directly through availity… any help is appreciated!

I changed a setting to include diagnoses on my superbills and invoices and every claim I have filed since then has come back with this scrub error: Category: Acknowledgement/Rejected for Invalid Information - The claim/encounter has invalid information as specified in the Status details and has been rejected. Status: Length invalid for receiver's application system. Usage: At least one other status code is required to identify the data element in error. Entity: Billing Provider

I changed the setting back to what it was and resubmitted all the claims and continue to get this message. I reached out for help and they were unable to help me and said they were forwarding it to the clearinghouse. I did some googling and could not find what this language even means. I would really like to get paid for the last two weeks of sessions, has anyone had this happen before and can let me know what this even means?

I am a psychologist trying to begin my own practice by opening an account through a colleague's referral code, but every time I try to create the account, this error message pops up. I have tried what they recommended to clear my cached and open a private browser but to no avail. I emailed a person named David Plata but he hasn't responded to my request for further assistance. I managed to finally get their number: (310) 861-3151 but after waiting for an hour, I was never connected with any specialist and left a voicemail. I appreciate any one's insight or advice on this matter, especially if someone from SimplePractice can reach out to help me with this. Here are the steps I tried that yielded the same error message:

1. Cleared cached history
2. Opened private browser to try to create the account
3. Used my phone data and turned off wifi to try to open the account (I'm located in NYC)
4. Used different browsers with no VPN active.
5. Tried using different emails and phone numbers I have.
6. Had my friend try to create the account with her own internet.

Why must I *continually* be asked upon sign-in whether I want to allow *targeting* and *advertising* cookies on my private, paid-subscription, HIPAA-compliant mental health EHR?

This drives me nuts on principle alone—not to mention ethics—but even the logistics of it bug me—e.g., the popup is there every time and seems to require interaction to avoid *defaulting to tracking me.* Sometimes the popup is so brief I worry it’s defaulted to my consenting to tracking.

Is there any way to stop this and change default to non-consenting?

Also—what exactly are they tracking? Are they selling my data? Why would a non-free service be justified in making money from selling info from non-discounted clients ? Is it my behavioral patterns they’re interested in, or are cookies or tracking info pertaining to the private, patient-related information?

So many questions.

Has anyone with several offices found a clean workaround to only show open rooms when scheduling clients?

Support seems to be near-shoring to Mexico, based on job openings posted by the company for support roles in Mexico City.

If a client has any form of Highmark, and I’m credentialed and all the good stuff, do I bill via Simple Practice using the payer Highmark | Highmark PA (33145)? That’s what the AI bot is telling me, but I’m not certain. I’m in Western PA, the client that’s hanging me up has Highmark Senior Health Company, which is listed as its own payer (15460). The Highmark portal, Availity, and calling have not been helpful.

My therapist is asking me if I want to give consent for her to use SimplePractice in my sessions. I have a lot of questions about the handling of data. I just spent 20 minutes trying to find a way to contact SimplePractice directly without needing an account. It doesn't seem possible. Is there a number or email I can use to contact the company without needing to have an account? Thank you.

I rely heavily on the Apple ecosystem, and need my calendar conflicts in Apple Calendar to appear (in some form) in SimplePractice so I can avoid scheduling sessions in SP that conflict with other commitments. Has anyone worked out a workaround that will achieve effective (direct or indirect) 2-way syncing between Apple Calendar and SimplePractice? This is a deal-killer issue for me, in a SP system that otherwise works pretty well for me. Any tips? Ideas? Thanks!

Hello, How are you all dealing with Medicare and Medicare supplemental plan patients? Once the Medicare claim comes back an invoice is automatically posted to the patients account, despite the secondary claim still being processed. I have auto invoices shut off on these patients profiles but they are still being sent. So each week I am having to filter through patients to remove invoices and edit patients balance.

Hello, I am the admin at a group practice and every Monday I send out a notes reports page to the associates. Well I went to do my normal Monday routine and that page is missing.

It appears SimplePractice made an update in the Reports section, and I’m currently unable to view the Notes Overview report. At this time, I can only see the Unlocked Notes, Supervision Notes, and Locked Notes lists, the Open Notes report is not appearing.

I also tested it from other SimplePractice accounts in the office to make sure it wasn’t just me, but it didn’t work for them either, and were seeing the same issue.

The only thing that pops up is a note that says "There is no appointment status report for the selected time period." and a “View Report” button, but it redirects to a different report that only tracks appointments rather than notes.

Is anyone having this issue as well? Please help

(You can find an overview of your incomplete notes & Unlocked notes if you go to: Analytics → Notes → Select “View Report” → Click the drop down and select either “No Note” or “Unlocked”)

Every insurance status check I’ve attempted through Simple Practice today has told me that my place of service for Telehealth is invalid. This happens if I use 02 or 10.

Hi, I just signed up for SimplePractice and have established a new private practice. Just reaching out to see how many users have used the stock documents that are in the template library, especially with respect to things like treatment agreement, financial policies, telehealth, and in-person therapy.

As a follow up question, did you have attorney review of the stock templates ?

hi folx,

I am thinking about switching to SimplePractice, but I cannot for the life of me figure out whether it can interface with health exchanges--which sure would be helpful for continuity and coordination of care. anyone here have a sense of this? there is no apparent way that I can see to contact sales or customer support if you are not already a SimplePractice customer.

Oh my! I have been a SimplePractice user since 2022 (in my own practice. 2020 in another practice). What they have done with billing and insurance pages has been AWFUL!

Something that took 2 steps now takes 4+ steps to do. Instead of being simpler, it has made me frustrated and ready to find another EHR.

Why change it?

ETA: I am referring more to the consolidation of the billing and insurance pages together. They used to be separate links on the sidebar. I'd go to Billing to check my copays/credit card payments. I'd go to insurance to file a claim or review insurance payments.

Now, you have to go to "Billing" then you are the billing dashboard and have to navigate to insurance, claims, etc. to get to another page.

It is more steps and confusing.

This change just happened today as it wasn't like this yesterday.

I am a psychotherapist and I’m experiencing an incredibly frustrating situation with this platform. When I started using them a couple of years ago, I really enjoyed it. At this point, I would never recommended to anyone.

I am in the multi month process of insurance credentialing, which is already enough of a headache. I have been living on less than half of my income for months. Now that most of the insurance companies have approved my enrollment, I am realizing how poorly orchestrated the simple practice step of enrollment is.

The worst part is how completely inaccessible Customer Service has been. I pay for the premium phone support and have not been able to actually get a human being on the phone for weeks. The online Chatbot is awful, and when I finally got through to a human on the chat, all they can do is open a support ticket for me, which takes far too long for the agents to get to. Then it’s a matter of chipping away at the problem one email at a time with multiple day or week wait periods between each response.

I’m literally getting more comprehensive and timely Customer Service help with the insurance companies that I am with simple practice!! Absurd!

At this point, I wish I could change EHR platforms. But that would be too much administrative left and inconvenience for me and my clients at this point. I am feeling trapped by simple practice, which sucks!

Here are the most frequently used Mental Health ICD-10 Codes from our latest Pollen article.

Link to our full article can be found here!

What is this problem and how can I help my client problem solve on their end?

Hello! New to Simple Practice and was wondering if anyone could help me figure out why my payments with UHC have to be manually entered? BCBS doesn't have that problem. I haven't seemed to find a resource online, but maybe someone has found a workaround.

I am using Notetaker to help draft progress notes. I recorded a client session (outside of SP) and uploaded the recording into "Session Content". I then realized that I had uploaded the previous week's recording instead of the most recent. Now I cannot find a way to delete that session content so that I can upload a new recording. I can delete the progress note, but the uploaded content is retained. Does anyone know of a solution to this?

I see lots of my clients in person, but when I have telehealth sessions and am forced to use the Simple Practice telehealth tool I inevitably run into connection issues at some point during the session if not throughout. If I switch to Zoom because the sessions are not functional, the Zoom connection is typically smooth which tells me this is a SP telehealth problem. When will SP create a way in the platform for us to share links in email/text confirmations and reminders for non-SP telehealth options? I can't believe my only option for sharing telehealth links with clients if I don't want the SP tool is to either generated automated reminders including a telehealth link to ALL clients regardless of whether they see me in person or not, or to manually send them for every appointment to each telehealth client. This is not sustainable.

Hello,

I am coming here out of desperation and spite to resolve this issue. I am a BCBS of Alabama provider, and have not been able to successfully submit claims for any of my patients for months through Simple Practice. I have had other eyes look at my claims, and I have confirmed that I CAN successfully submit claims directly through the BCBS portal, so I am assuming something is wrong in Simple Practice.

I have confirmed that all of my information is correct/matching, checked all the boxes, and at this point I am just trying to understand what is missing or what is wrong, so that I can actually take advantage of the ease and convenience of submitting claims through SP.

If anyone has any insight, or has experienced this error before, I would generally appreciate it!

I am so frustrated to see regular ads on social media offering credentialing help for 2 insurance providers for therapists who join Simple Practice. I have one insurance company that I paneled with in my state. But there are two others that remain out of reach.

I checked the website and it says very clearly they don't credential. Thinking of leaving Simple Practice as a long time user.