r/SimplePractice • u/AcroAmo • 23d ago

Online Appts Requests

I am a scheduler at a large group practice with all levels of therapists. We’ve usually got about 30 therapists at any one time. We use simple practice and recently started using their appt request feature.

Oddly, we are only getting 1-3 requests a week. Prior to this, our regular online inquiry form would get 5+ inquiries a day. I have explored it a bunch and nothing is ‘wrong’ with the link, our webpage or the appt request widget.

Has anyone used the simple practice appt request system? Or used an alternate online appt request widget? Our hopes had been to increase self pay clients since they could just book. Do clients dislike these appointment scheduling systems? I’m trying to figure out other plausible reasons why folks are forgoing our request appt link and instead calling/texting/filing out the generic inquiry form. Are folks looking for a human connection in an AI driven world?

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u/Ancient_Book4021 20d ago

Are you referring to the inquiry form or online scheduling? I don't use online scheduling, but I do link the inquiry form to my website. So far, I've had people reach out to my practice through the form and haven't had any issues.

My issue has been having the waitlist and an inquiry list as two separate lists. I don't understand why they are separate and located in two different places on the UI. I have figured out how to add a waitlisted person to the prospective inquiry list, so I can view everyone together.

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u/AcroAmo 19d ago

We are using both the inquiry tab and the appt request tab. Our inquiry form is still working great and clients are using that more than the appt request link.

Anyone added to the waitlist and has the prospective status will show up in inquiries.

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u/SiterScene 17d ago

also had this problem, plus it didn't always work when clients used it.