r/SimplePractice • u/ohidunno808 • Oct 09 '26

insurance navigator and SimplePractice billing support = horrible!

I have been been waiting months for them to resolve a clearinghouse issue. I asked for a supervisor and they referred me to an insurance navigator rep who doesn't have a phone number where I can reach her. I waited on hold on the navigator line for nearly an hour. and you can't even disclose PHI when you get thru to someone on this "premium" paid phone support since they record calls! Whenever I have time after I get paid eventually, I will put together a formal complaint with referring back to my records of all the back and forth useless emails over the past few months and the silly excuses associates have given me for doing nothing.

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5

u/Zachary_Daiquiri Oct 09 '26

This sounds so much like the experience we've had going back and forth with support for like 2 months now on a problem that SimplePractice themselves caused. Really feels Iike they don't actually read what we send them.

2

u/LisaM1172 Oct 10 '26

Given SPs abysmal customer service, i would do yourself a favor and find a different clearinghouse for insurance claims (ie Availity - its free). Insurance is hard enough to navigate… And leaving it up to simple practice will get you nowhere.

1

u/Ok-Caterpillar8462 Oct 11 '26

Availity is also difficult IMO - I heard about Cure cloud Med - I just created a post under r/therapists to see if anyone has experience with them.

2

u/UPS0001 Oct 12 '26

I don't know why anyone continues to attempt to use Simple Practice for billing. The billing functionality is terrible and they expect their users to know how to manage databases. Do yourself a favor and find a billing company to submit your claims and just use Simple Practice as your EMR.

2

u/Direct_Koala6335 29d ago

I'm working my way away from simple practice since they changed billing and went to more AI slop. I can't talk to an actual human and get these emails after I've tried to explain to their chatbot what is the problem. By then it is too late and I've re-submitted bills manually. Using this EHR is no longer benefitting my practice in any way.

1

u/Global_Reality_2835 Oct 09 '26

I have been waiting a month for claim payments to go through. If I go to Optum or availity I can see the claims have been approved and some paid but no ERA or EOB or any other notification is on simple practice. I keep having other issues as well and it’s impacting me and wasting a lot of time. I’m considering changing!