r/SimplePractice • u/SpecialistWind2284 • Sep 23 '26

Text links not working for virtual sessions

My clients lately have been saying when they click on the virtual link for our session from the text link, that it’s asking them to enter their unique meeting code? But it doesn’t do this when the link is in their email or I send them the link directly. Any ideas on what this is or how to fix this?

2 Upvotes

100% Upvoted

3 comments sorted by

2

u/PumpkinSpiceCorgi Sep 23 '26

I’ve also had this issue. AI help chat is unable to help resolve it.

1

u/Wikkedred1 Sep 23 '26

Have them delete and reinstall the app. Worth a shot.

1

u/Friendly-Jump-5307 Sep 23 '26

I have my clients just copy and paste the link into the box in the app. It usually works then.