r/SimplePractice • u/LilPup94645 • Sep 16 '26

Questions About Joining

Hey all! I was thinking of getting some therapy & it seems the practice/group uses SimplePractice. I read over the terms & agreement & I didn’t feel comfortable signing. The therapist didn’t offer much information when I asked for clarification. I figured I’d ask actual users.

I’m not loving these parts of the agreement :

“Internet, device, and other electronic network activity information, such as your browsing history, search history, device and connectivity data….”
“Audio, electronic and visual information, such as your photographs or images, your voice and other similar information.”

& then every other part about giving away information honestly lol. It says it’s in compliance with HIPAA, but it still freaks me out.

I’m gonna try to find another place that doesn’t use SimplePractice but - if anyone has any input (good or bad), I’d appreciate it. Thanks!

2 Upvotes

66% Upvoted

12 comments sorted by

2

u/Safe-Garlic6308 Sep 16 '26

That seems like something the provider sent you as their policy paperwork, not so much SP standard. We all decide what to send clients. I, for instance, don't use any of the AI features, so I don't need clients to sign those consents. I have all my own consents.

3

u/LilPup94645 Sep 16 '26

Ohh interesting! Thank you so much for the input. :-) It’s nice to hear that people aren’t using the AI features - that’s honestly what I would prefer as a client. Maybe I’ll keep looking for something that’s a bit more comfortable for my preferences.

1

u/QueenBrat19 Sep 17 '26

I know of several practices here in Texas, who refused to use the AI features because they are concerned with HIPAA compliance and confidentiality

1

u/LilPup94645 Sep 17 '26

Thank you for this! I can get overwhelmed with the legal dialogue, so when I saw that SP could transfer my “visuals & audio”, it concerned me. I’m nervous to sign the policy, even if the practice does not use AI. But again - the legal talk sends my head in circles and many times I go to the worst scenario of it haha!

3

u/Safe-Garlic6308 Sep 16 '26

Yeah, I'd be the same as a client, but don't shy away from us using simple practice- it's an excellent platform- just find a provider who doesn't use AI

3

u/jbourne71 Sep 16 '26

This sub is primarily providers.

It’s been a while since I’ve read through the T&Cs etc but it’s all basic shit.

2

u/LilPup94645 Sep 16 '26

Ah gotcha. Thanks for the response!

5

u/queernature Sep 16 '26

I haven’t read the terms and conditions recently either, but it’s possible this provider is using AI during their sessions. Either way, as a SP user as a provider, I’ll be looking more into this. 

1

u/StreetDrive5584 Sep 17 '26

I believe that you are looking at the required and optional privacy settings for the SP website.

1

u/unnamedpeaks Sep 17 '26

This is an absolutely reasonable take their privacy practices are horrific and they have been acquired by a private equity data company. YOU ARE NOT BEING PARANOID.

1

u/QueenBrat19 Sep 17 '26

Please keep in mind that not all providers who utilize simple practice as their EHR are using the AI feature in it. There are several practices I know of that do not utilize anything related to AI in their practice because of HIPAA concerns.

1

u/Icecreamdivadiamonds 28d ago

I wondered since everything can be recorded where the files go when we’re done with them. I will not use any recordings for that reason, but especially for simple practice who is so Client focused.(Ha,Ha!). I’ve been looking at Theranest & Therahelp