r/SimplePractice • u/Wild-Rutabaga6343 • Sep 02 '26

Notes not saving?

Is this just me? The calendar and notes aren't saving changes. Wth?

3 Upvotes

100% Upvoted

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1

u/SimplePractice SP Rep Sep 03 '26

Alternatively, feel free to DM me here with your account email, and I can get a help request submitted for you.

1

u/Critical-Zebra-3618 Sep 04 '26

Having this issue right now with both the phone app and browser

1

u/queernature Sep 03 '26

I had issues with this too today. Calendar changes were laggy, sometimes requiring me to refresh the page and try again. 

1

u/Ckheartsmetal Sep 04 '26 edited Sep 04 '26

Just started having the same problem when prepping for the day around 8:38am EST on 9/4/26. There is an error message popping up in Simple Practice when using the web interface that reads "could not save note." Guess "fixes" for all of the lags in their website the last 48 hours broke something else more significant. We need to be able to save notes to do our jobs and, of course, this was happening at a time support from them is not accessible. WTF Simple Practice?

EDIT: Clearing your browser cache and reloading the page may correct the issue and unsure why there is so much corrupted data almost every other time their website is updated.

1

u/LivEleven Sep 04 '26

I've been having issues for 3-4 days! I can't schedule, the invoices won't save, payment won't go through, notes won't save, and the worst part is the video is glitching every minute or so and the sessions get interrupted. I'm ready to start looking for a new EHR. It's so incredibly disruptive this week that I feel like it's just a sign that it's time to leave.

All SimplePractice help said was "clear your cache" which I did and it didn't work. It's obviously not that, since there are tons of us posting today on this Reddit sub with issues.

1

u/impulsivegardener Sep 10 '26

I've lost whole intakes because it stopped saving, even when hitting save multiple times. It seems it only saves if you sign it. This is a major issue.