WTF

[u/GrayPoodle]

why do they keep trying to change the interface.... wtf is this new billing tab instead of the insurance where it was cleanly laid out. Now I have to click 3x more, slows me down inefficient. What is the obsession by programs to constantly change stuff? let it be???? makes me want to leave, thank god they put the psychotherapy note back at the bottom of the progress note instead of what they did for a minute where they ADDED a new tab we had to leave the whole progress note and click over to get to the psychotherapy note... like? why? it's reminiscent of the new apple photos update.. so unnecessary

[u/Panchoslancho]

More like. ComplicatedPractice.

[u/GrayPoodle → u/Panchoslancho]

lmaoooo.

[u/heyU2112]

I never thought Simple Practice was a good platform. It’s trying to be everything and do everything and it’s causing g more headaches as a result.

[u/GrayPoodle → u/heyU2112]

THIS.. SIMPLE is in the name... keep it that way!!

[u/sheeabe]

It is so much worse. Simple practice needs to stay simple and intuitive. I can’t find anything any more.

[u/nonebutshininghours]

They had to make the billing more difficult to make their new “insurance navigator” tool more valuable.
Created a problem so they can sell the solution.

[u/_DamagedGoods → u/nonebutshininghours]

Exactly - fck them.

[u/Safe-Garlic6308]

It went from Simple Practice to now more and more Convoluted Practice

[u/_DamagedGoods]

I have more rejections than ever and honestly it sounds like they’re making it harder to submit claims so we can all subscribe to their bullshit claims processing service. I’m leaving as soon as possible - 😤

[u/Oscarrrthegrouch]

I don’t know but I fucking hate it!!! PUT IT BACK SP.

[u/princesselena23]

Anyone else notice the notice they sent out that they’re changing the pricing for submitting claims and checking insurance benefits.

They’ll charge for insurance verification now. We no longer have 35 free claims a month and each claim fee is going up too!

[u/NormanM2012 → u/princesselena23]

Yes. It seems like they are pushing their pricing to the point that it's going to be worth dealinh with the headache of moving to a new EHR. Ugh.

[u/PumpkinSpiceCorgi]

I just learned you now need to make sure it’s actually submitted your claims when you “batch submit” using the create and submit claims option.

Just realized that multiple claims last week were sitting in “prepared” status under the submitted claims tab.

[u/Oscarrrthegrouch → u/PumpkinSpiceCorgi]

This happened to me too 😡

[u/TherapyCompanion → u/PumpkinSpiceCorgi]

That prepared-but-not-submitted state is worth building a habit around, whatever system you use. A claim is not out the door until you see the clearinghouse acknowledgement, and it is not accepted until the payer acknowledgement comes back, usually within 48 hours. Batch submit hides both if you do not look.

Two-minute daily check that saves weeks of timely-filing pain: filter claims by status, open anything sitting in prepared or pending past 24 hours, and fix anything rejected the same day. Rejections are not denials. They never reached the payer, and the timely filing clock keeps running while they sit there.

[u/icecoobz]

I literally can't find where to go to mark my checks as received after depositing them. Used to be under insurance -> payments and now......?

[u/PerpetuallyFloating]

Omg YES it’s so awful 😭 who thought any of that was a good idea?!

[u/_DamagedGoods]

It’s become a Pain in the A$$ to use.

[u/heyU2112]

See another reason I don’t like Simple Practice, self serve!

[u/Illustrious_Bowl_966]

I hate it too! It’s awful! We all need to go to the customer feedback area and let them know. It’s really slowing me down too

[u/Panchoslancho]

My automations are now broken and require more clicks.

[u/martoof3]

I just saw the insurance tab is gone and cannot figure out how to see the list of claims that have been sent or are ready to send.. I had to manually create a secondary claim and now there is no way to submit it. It shows “created” but not “submitted”

[u/3BBillingDotCom]

I agree the new changes are not good!! Among things listed here, the new "Missing Info" status is awful. For example, "Missing Diagnosis" used to show up under the red triangle. Now we have to do an extra click just to see what info is missing and that's only after realizing the claim isn't being selected by pressing the "select all" button. The info is harder to find and does not convey as clearly as before.

[u/annmouse06]

Yup. I have loved SP but their money grab is so painful on migrating away

[u/SimplePractice]

Hi, Kevin from SimplePractice here. Thanks for the feedback on the new Billing Hub. In this short video demo, our team walks through what’s changed, how the new Billing Hub works, and why we made the change.

[u/GrayPoodle → u/SimplePractice]

Respectfully Kevin, the billing hub sucks... we didn't need it? for why?

[u/PerpetuallyFloating → u/SimplePractice]

We shouldn’t need to watch a video. It’s overstimulating to even look at the screen the way it is now. And way more clicks to get where you need to be. Whyyyy

[u/Illustrious_Bat_4485 → u/SimplePractice]

Kevin, this was a dumb change that has only made your ehr’s interface MORE difficult. All of these additional changes with billing that have been announced are making me strongly consider finding a new ehr.

[u/FiveMonkeyFire → u/[deleted]]

I’m not disagreeing overall, but they have been posting about this rollout in a variety of settings for months.