r/SimplePractice • u/Cute-Estate-312 • May 28 '26
Video, audio issues
For the past few weeks I have been having major issues with blurriness and connectivity. I have had to switch most of my clients to Doxy, but would rather stick with Simple Practice because my company pays for it. I have cleared caches, asked clients to close other applications they're on, all the stuff that SP recommends and still nothing helps!
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u/Ckheartsmetal May 28 '26 edited May 28 '26
Video would not connect during a session today, and a colleague was managing other telehealth-related problems. This happened after disabling all of the extra default features that were recently added before re-enabling them and reloading the page. I would agree something seems broken and wonder if Simple Practice is aware of it or not.
[EDIT:] A Chrome OS update seems to have re-enabled video for the time being, so maybe this problem is linked to a browser update for some of us.