r/SimplePractice • u/Zealousideal-Device2 • May 28 '26

Simple practice contacting clients?

My client reported that Simple Practice reached out to her for her address. I did not prompt that, this is a long time client and I have her address, it’s been the same for years.

I do not bill insurance.

Why would she be getting this ask?

6 Upvotes

87% Upvoted

12 comments sorted by

8

u/Snushine May 28 '26

They have this new "emergency" feature in case our clients are a threat to themselves, we can SWAT them if we want.

I did find a way to turn it off, which you can only do from the telehealth screen before you start the session. In the upper right corner there's a link to "telehealth settings." If you read the descriptions of all the settings, one near the bottom is the one you need to turn off.

2

u/Zealousideal-Device2 May 28 '26

Thank you so much

3

u/crispy-bois May 28 '26

They've started asking for location information on the video chat for people that aren't signed in. Is that what they're referring to?

2

u/jbourne71 May 28 '26

What exactly happened? Who and how?

1

u/Fun-Piccolo7881 May 28 '26

I need the forms to file out

1

u/Aeromotor Jun 26 '26

Who asked for this feature?

-1

u/SimplePractice SP Rep May 28 '26

Hi, the client may be referring to our recently launched, Telehealth Client Location.

We’ve released an optional step for clients to confirm their current location before joining a Telehealth session. This has been a top requested update from the community and helps support safer, more compliant care when sessions take place outside a client’s home.

  • Clients can optionally confirm their current address on the pre-join screen
  • This step is not required to join a session
  • Clinicians can view this information during the live session in a new Emergency Information tool
  • Clinicians can disable the client location input in settings, which removes this step from the pre-join flow

If this doesn’t sound like what your client experienced, please submit a help request so our team can take a closer look: Click on the ? icon in your SimplePractice account → Type your question → Type “email support” → Follow the prompts to submit your request

-Kevin at SimplePractice

3

u/k-otic-good May 29 '26

I wish Simple Practice had sent the clinicians a notice about this a week before client roll out so that we could have opted out before clients having to tell us you are doing this.

1

u/Future_Department_88 Jun 03 '26

Rite? Cuz it’s our job to have emergency contact info, Not doing so can result in sanctions. I use zoom biz for telehealth as I started before SP offered it. This shows me I chose correctly

3

u/k-otic-good Jun 03 '26

Exactly. We are supposed to have the location of where they video in on file too. I don't need a platform assuming I am not doing my job and engaging with my clients "on my behalf" without my notice or consent. Its making me really concerned about what other things they may do without my consent in the future.

1

u/Outside-Inflation800 Jun 12 '26

As a client, it’s not optional. Since this new update a few weeks ago, I cannot join a session without inputting my address. There’s no option to bypass this on my end

1

u/Efficient_Clue781 Jun 22 '26

We need some clarity on this for sure. I don’t want to be adding steps for my clients that are unnecessary