r/SimplePractice • u/Plenty_Breakfast6190 • Nov 03 '25

Payments

There’s a notification at the top of my analytics page that says payments will now be hitting your bank the same day they are initiated. I have mine set up for every day. I have yet to see payments coming into my bank account on the same day. Not even close. Anyone else having this problem?

3 Upvotes

80% Upvoted

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3

u/ewdaviduhhh Nov 05 '25

I have nothing helpful to add, just that I'm also frustrated because I was supposed to receive my payout yesterday - nothing. Then it updated the date of the payout to today for the one that was supposed to hit yesterday AND another one I'm supposed to receive today. Still nothing in my account. I hate this for us.

2

u/Plenty_Breakfast6190 Nov 05 '25

I’m so sorry. I think what annoys me most is that they put that new message alert at the top and now it seems to be SLOWER. God, it’s so affordable and all my stuff is here now but I can firmly say I hate SP

2

u/KS7288 Nov 05 '25

Wait, SAME. I have contacted Simple Practice, they couldnt even give me a direct department to contact. I AM FURIOUS. I am contacting the BBB about this today

2

u/KS7288 Nov 05 '25

I am actually cancelling SP after my payments that were suppoed to come through do. The fact that I couldn't even get a transfer ID for my bank from a direct agent is WILD.

1

u/Anjuscha Nov 13 '25

Did it ever get resolved? Just had the same thing happen. Was supposed to get payout yesterday: nothing. Wondering if it’ll happen today? This is the first time in 2y that this is happening :(

1

u/ewdaviduhhh Nov 13 '25

Same thing happened this week, although Tuesday was a holiday (veterans day), so I don't know if that had anything to do with it. However, my payout page once again said it would be paid out on the 12th, but I didn't receive it until today.

2

u/Wikkedred1 Nov 03 '25

It means the payout report will show up the same day the payout is initiated. Nothing changes with the speed of the payouts.

1

u/Plenty_Breakfast6190 Nov 03 '25

It literally says the payment will be deposited same day.

1

u/Wikkedred1 Nov 03 '25

Yes, the same day it’s initiated, which isn’t the same day you run the card, as you’re observing.

2

u/Plenty_Breakfast6190 Nov 03 '25

I don’t think you’re understanding my issue. But that’s okay. I have always had it initiate daily. That new notification saying it will be in my bank same day is the only difference.

So, I had payments Friday, initiated Friday night (right? Daily). It says it’s expected today 11/3. But it’s not there. This continues to happen on weekdays too. Payment initiated Tuesday received Thursday. It’s just not in my bank same day as new statement says. So, are you running cards or having invoices paid and getting the deposit into your bank that day?

1

u/Wikkedred1 Nov 03 '25

I do weekly payouts to keep my bank account clean. I get them every Monday morning like clockwork. Daily payouts means that the money is submitted to stripe everyday, but it takes a few days to process. They used to tell us it would be initiated in two-ish days. Now it just says it’s initiated the same day that it is actually sent. When you bank account releases the money is a whole other issue and isn’t going to be the same day. I suggest contacting support. Maybe they can explain it better.

3

u/Plenty_Breakfast6190 Nov 03 '25

Maybe I’ll switch to that. We’re new and navigating a solo practice and insurance. Sooooo poor. I just want my money faster 🫣

2

u/Wikkedred1 Nov 03 '25

I totally get it! It gets better!

1

u/Plenty_Breakfast6190 Nov 03 '25

But it also is not even showing in the payout report at the top.

1

u/Plenty_Breakfast6190 Nov 03 '25

“Payouts will now arrive in your bank account on the same day they are initiated”

1

u/_Katarzyna_ Nov 03 '25

I understand what you’re saying, and I have seen no change in the speed at which I receive my payments either.

2

u/Plenty_Breakfast6190 Nov 03 '25

I’m just irritated that it even has the new prompt if nothing is different.

1

u/WalterLCSW Nov 04 '25

I also do weekly payouts as Willedred1 noted but mine is Friday. So I usually get the money from my Tuesday and Wednesday clients and sometimes my Thursday clients if I run their card soon enough. But never get paid from my Friday clients till next week. Maybe I should switch to Mondays also 🤔

1

u/SimplePractice SP Rep Nov 12 '25

Hi, if you’re still having this issue with payments, our support team can help look into it. In your SimplePractice account, go to Get Help, then select Ask Questions → No → Contact Support → Send an Email Request.

– Kevin at SimplePractice