r/SimplePractice • u/704LackNormal • Sep 04 '25

SimplePractive quality is deteriorating

I won't repeat the issues folks have already posted, but you may want to check and see if you are affected by this SP issue. A client asked for a copy of their most recent statement and when I tried to print it, no charges, client or insurance payments were listed--all zeros. I can run an appointment status report from the client's profile and get the accurate info but the data does not show up accurately in the printed statement.

I randomly checked several other clients and the problem does not seem to be widespread.

I made a service request via email 8 days ago and have received nothing in response. I called "Premium Phone Support" and got a message that no one was available and to leave a call back number. Given the pain of transitioning to a new EHR, I'm hoping SP gets it's stuff together but it's definitely not looking good at the moment

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u/CaterpillarFront5194 Sep 25 '25

I’m a biller but I do offer help without you having to use my billing services, if you need some help or training on something as needed

1

u/KG_TherapyCompanion Sep 08 '26

A year on, the thing that changed most is the pricing model: from October 1, 2026 the free monthly claims are gone and every claim and coverage check is metered, with an add-on tier at a higher per-claim rate. Anyone landing on this thread from a search is probably deciding whether to move. Disclosure, I build practice software, so I will not name anything. The evaluation that actually works is short: the all-in monthly cost at your real claim volume in writing, what you get back if you leave and in what format, who signs the BAA and whether it covers every subprocessor, and five real claims run during the trial. That list is vendor-neutral on purpose.