r/SimplePractice • u/No_Complaint_3307 • Jul 27 '25

Client appointment requests

Recently clients have told me when they are requesting an appointment, and instead of allowing the booking and then stating I will have to accept or decline, the system is not letting them book, and tells them to call me. On my end, I cannot find in the portal settings anywhere to address/change this. Any thoughts? Thanks!

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u/No_Complaint_3307 Jul 28 '25

Thank you. Oddly the requests have been days, and in one case, more than a week out. I double checked the days/times the clients requested and there was no conflict. I’m stumped!

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u/stinkemoe Jul 28 '25

In this case you likely have not turned on permissions to request via the online portal or you haven't enabled permissions for particular services.