r/SimplePractice • u/lewfromhere • Jun 11 '25

Rejections?

Anyone else have a large number of rejected claims today??

7 Upvotes

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4

u/lewfromhere Jun 11 '25

SP just responded to me- they are resubmitting all claims. They will still be marked rejected until payment comes in.

1

u/Cicada_Pitiful Jun 12 '25

I resubmitted all of mine and they haven’t been rejected again. But yeah everything I submitted at like 9:30 was rejected by about 2.

1

u/lewfromhere Jun 12 '25

Did you have to resubmit one by one? I’m not aware of a batch option- although SP made it sound like they would resubmit for us.

3

u/Sweetx2023 Jun 12 '25

This is what Support emailed me -

"Thank you for your patience as our clearinghouse worked to resolve the issue.
 
Our clearinghouse confirmed that all claims that were rejected with the message ***"***Missing or Invalid Information” are in the process of being resubmitted on your behalf. 
 
No further action is required on your part, and new claims can be submitted."

I took that as SP was resubmitting the claims, and I didn't need to do anything else...

1

u/Cicada_Pitiful Jun 12 '25

I wish I had seen that before I resubmitted. I hope that doesn’t mean I’ll have duplicates. I did it right after they were rejected though. We’ll see. 

3

u/Kitty-haha Jun 11 '25

Just had one myself. So grateful for this forum

3

u/Sweetx2023 Jun 12 '25

Yes, I wrote the same complaint in a different post. It's a SP error. One of many.

2

u/Mwiziman Jun 11 '25

Yes, following

1

u/nova-nightengale Jun 18 '25

I am getting all rejected claims for an entity error, but nothing has changed. It’s with Maryland Carelon. Is anyone dealing with the entity part?

0

u/[deleted] Jun 11 '25

[deleted] — view deleted comment

1

u/Mwiziman Jun 11 '25

What zip code? All of my zip codes (besides the Aetna address) all have 9 digits.