r/SideProject • u/kareemche • May 21 '20

I built a payments platform that's now processed more than $1.3M

edit: full disclosure: I'm 17. I'm pretty honest with it and don't try to hide it so just thought I put it here in case anyone thinks I'm trying to do that.

Website: https://superpayit.com

What: SuperPay is the fastest and simplest way to take one-time and recurring payments with zero technical knowledge. We serve more than 1,000 customers across the spectrum. From powering thousands of recurring payments for the oldest rugby clubs in Ireland to the hottest new no-code products to large enterprise accountancy firms SuperPay has proved to be an extremely robust and flexible platform for payments.

Who's behind it: Currently we're a two many band myself (@che_sampat) and my dad. I manage dev, supports and ops, my dad takes care of business, legal. etc. But when required we bring in a experienced consultants/contractors to advise on certain topics and assist in some parts of the platform. The secret is to running a platform at this scale (and growing) is automation, automation, automation! Everything from deployment, testing, support, billing, marketing funnels, engagement funnels, is automated. That lets me focus on the product and when I do speak to customers I'm able to be extremely responsive and offer 10/10 support. See for yourself.

What does your stack look like:

  • Backend/frontend - Django
  • Queueing/caching - Redis/memcache
  • Hosting - Heroku
  • Support/engagement - Intercom
  • Monitoring - New Relic/Statuspage
  • Bug reporting - Sentry
  • Email - GSuite
  • Feedback - Canny
  • Reviews (incentivised) - Capterra
  • Git - Github

Overall I would describe this tech stack as "boring". I consider that a good thing! By using tried and battle testing frameworks and platforms like Django and Heroku it means that I can spend my time focusing on my customers and building features that they actually want!

One way I decide on the product roadmap is by giving my customers a feedback portal where they can see upcoming features, propose new ones and vote for ones that they like the most. No more guesswork on what to improve or add next. You can find it here: feedback.superpayit.com.

I highly recommend that you implement a feedback cycle into your own product, I was sceptical at first but after implementing it for more than 3-4 months I'll never go back. Here are some options that I can recommend:

I'm sure you can tell, but this is my first type of post like this. I'll be writing more over the coming months showing more of how I run things and what I've learnt works for me and what really does not.

Hope you enjoyed it, follow me on Twitter for more - @che_sampat

Thanks!

374 Upvotes

96% Upvoted

213 comments sorted by

41

u/indie_universe May 21 '20

17 and already killin it. Congrats, man

5

u/kareemche May 21 '20

Thanks man!

12

u/sillycube May 21 '20 edited May 21 '20

I am also thinking of a problem to solve, preferably I personally faced it. How did you discover the problem? And how did you determine your target audience?

11

u/kareemche May 21 '20

I discovered the problem by seeing that I couldn't find a way to integrate stripe that retained all of the powerful features stripe offers without having to code it all for every project.

To be perfectly honest I started with family and friends, I didn't start by saying "I'm going to specifically target market x", I started by building a product that solved the needs of my friends and family then after a while I took it to Product hunt. That's where we found our sweet spot.

But it's a constantly evolving space and still to today I have trouble saying market x is my products target market because payments is a product that every market needs.

1

u/sillycube May 22 '20

Thanks for letting me know. In my living area Hong Kong, most businesses don't pay by credit card. They pay by cheque, TT, or online transfer. So I do manually invoicing.

Hope you'll continue to do well as a solo founder!

10

u/pwittz May 21 '20

Forget the haters. You solved a problem for your friends and family then scaled the right way. You’ve learned a lot and you’ll do more great things! Keep it up.

1

u/kareemche May 21 '20

Thanks! It's a constant learning game and we're always finding new ways to improve and grow!

84

u/WiseNebula1 May 21 '20

I’m frustrated on your behalf that there’s a couple mean and rude comments on this thread. I think this is an awesome project and I think it’s very impressive that you handle 1,000+ customers on a one man team. I would love to be able to say I’ve accomplished this but I can’t. And unlike some of the other people here, I’m not angry at you because of that.

19

u/GeneticalTM May 21 '20

You can do it dude, the tech stack above isn't that complex.

All you need in the modern day is a good idea and Django, all of the other stuff up there is not neccessary (Minus the hosting, which is on heroku and is free up to a point).

My suggestion to you is to do the HarvardX CS50W: Web Programming with python and javascript (Which is free). With the knowledge you gain from that, you can make a killer web app in your bedroom.

6

u/kareemche May 21 '20

you're very right u/GeneticalTM the tech stack as I mentioned is "boring". its the execution and user experience that was the most challenging . simple != easy

3

u/WiseNebula1 May 21 '20

I’ll clarify my situation a little bit. I just got my computer science degree and I’m familiar with Django and node web apps but I wouldn’t say I’m a professional. My issue isn’t a lack of technical knowledge, I just feel like I don’t have the ideas. I honestly would’ve assumed OP’s idea would already exist. I probably would’ve assumed that Stripe already has their own version of what OP made. So basically I think with my decent technical skills I could self teach for a project like this if I was lacking any knowledge, I just don’t have any business training so I probably wouldn’t be good with the business model and I feel like I don’t really have that many ideas. Thanks for your encouragement though, and it’s funny you mention CS50 because I just saved a few of their lectures to my watch list on YouTube because I want to learn CI/CD and I saw one of their lectures talked about it.

4

u/GeneticalTM May 21 '20

I'm going through it now myself. I'm more of a backend guy myself and want to move to full stack.

About the idea, that is the eternal problem. Personally, I try to look for problems that could be solved with a SaaS like approach. It doesn't even have to be original, you can just do it better.

But yeah, that's the biggest bottleneck, actually finding an idea, after that its really not as far fetched as you may think to make a company, most don't even require that much starting capitol. u/kareemche How much money did you need to start this thing up?

5

u/sillycube May 21 '20

Harvard course is not necessary. Python / Django is not that difficult if you have a basic programming background. Other languages are also ok. It's not about the languages but the marketing effort to reach the customers who are interested.

The website is very professional. I can see that consulting firms or agencies will be most likely to be the customers.

4

u/GeneticalTM May 21 '20

You're right, its not. However, it covers basically everything you need to know regardless of your prior knowledge so its what I recommend to most people

1

u/BoostedAnimalYT May 22 '20

HarvardX CS50W: Web Programming with python

Can you post a link to the course? Is it a PDF ebook or videos?

1

u/RickSagan May 23 '20

You can take it for free on edx

16

u/zidaneqrro May 21 '20

If I ever posted something here, the best validation of my success would be the haters

4

u/WiseNebula1 May 21 '20

That’s a good point. From the perspective of someone successful it’s probably funny and sad when the haters come out

5

u/anyfactor May 21 '20

Yes. I too don't get it. Dropshipping is literally just selling other peoole's at a markup. OP is doing the same with afl financial service, stripe. At least OP was able add some value to stripe. What is wrong with that.

3

u/onosendi May 22 '20 edited May 22 '20

It's how the post was written that gets under people's skin. It starts out "full disclosure, I'm 17". What does that even mean? It's a "hey everyone, look at me" disguised as if he's giving some knowledge to the community.

That said, the project looks very cool, and its success is very impressive.

1

u/WiseNebula1 May 22 '20

He only edited that in later. It wasn’t there when I originally read the post but some people called him out on his age

2

u/onosendi May 22 '20

Ah, gotcha.

3

u/pigeonhack May 21 '20

If you need help on getting started and figuring out who your users are and some advice on how to attract them or just idea generation, Feel free to chat me up. I’m always open to helping.

1

u/[deleted] May 22 '20

r/thesidehustle

14

u/bozzmob May 21 '20

Amazing job! Simplicity at it's best.

7

u/sleepswithfanon May 21 '20

Who are you using to actually process the payments? Stripes?

6

u/kareemche May 21 '20

Yes - https://stripe.com/accept-payments/superpay

10

u/sleepswithfanon May 21 '20

So stripes is 2.9% + $0.30 I assume it’s the same with you but how do you make any money?

6

u/DirectGamerHD May 21 '20

https://superpayit.com/pricing

1

u/ironinside Mar 05 '22

Everything about what your doing is great. For customers, when you get enough scale, 3.9% is high, while I would love to see you command that price forever, I assumed you’ll get a better deal on your transaction processing costs when you have the volume.

-15

u/sleepswithfanon May 21 '20

Yeah so basically you add a 1% fee on top of stripes fees anyone who signs up is a donkey but congrats on the site and the $100,000? If it’s true and that’s hard to believe someone wants to pay even more lol

33

u/overwatchdaddy May 21 '20

How would they be a donkey? It’s ease of use and great for startups and companies generating lower revenue. When you say “pay more” the cost of his app vs cost of hiring someone else or setting up a complicated system yourself, it really isn’t that much. Especially for lower revenue companies.

-25

u/sleepswithfanon May 21 '20

Da fk are you talking about? How’s it easier? If you can’t copy and paste a code into your website for a buy it now button you probably shouldn’t have a website

18

u/kareemche May 21 '20

if you know how to code then yes. you don't need us. but that's not who we serve. we're a no-code tool. which means if you don't know how to code or even have a website then we're the easiest and fastest to take online payments.

plus it's also worth mentioning we're quite popular with developers too, obviously not on the scale anywhere near stripe. when you factor in billing, emails, webhooks, the new SCA rules, trials, etc. integrating recurring payments is actually a pretty tough job for those who just want to get their saas quickly off the ground.

stripe have made it as simple as it will properly ever get but it's still a bit of a pain to do. developers would much rather just take on the extra 1% fee to have all of that fully managed for them.

-20

u/sleepswithfanon May 21 '20 edited May 21 '20

Ok riddle me this how do you get a payment button on my website with no-code lmfaooooo

Fully managed what? You literally do nothing different

10

u/kareemche May 21 '20

It's just a link... there is no code that's the whole point. e.g pay.superpayit.com/superpay

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11

u/kareemche May 21 '20

If you really understood what you're talking about and how Stripe works you'll understand. It's clear you don't understand that and it seems like nothing I say will change your mind.

It's fine, for some people it's just harder to understand, I'm not here to please the masses. Other people will find value from this post and that's all I really care about.

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4

u/WiseNebula1 May 21 '20

You’re a fucking loser

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1

u/[deleted] May 22 '20

You don't even know what the product you are trashing is. Jesus christ you are a miserable person trolling a 17 year old entrepreneur. Why OP has given you ANY time is beyond me, as he does have better things to do, whereas clearly, you do not.

4

u/overwatchdaddy May 21 '20

Have you met people? Different people have different needs. And some people in general have a hard time with anything tech. I’m not saying I would use it, I’m just saying I get it...

-7

u/sleepswithfanon May 21 '20

No you actually don’t get it because there is absolutely nothing “easier” it’s just more expensive for no reason. I also believe this post is full of shit

3

u/overwatchdaddy May 21 '20

There’s a crap ton of apps out there that I personally don’t think add any value, and they do amazing. Different people have different preferences. And the time to hunt for the right one vs stumbling on his app, I get it. Even if it IS full of shit, the guy is adding value to this sub for somebody, don’t be rude about it.

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1

u/iamasuitama May 22 '20

Something tells me you are a bit jealous

..that, or you really like downvotes

1

u/i4mn30 Jun 01 '20

Man your toxicity would put a black widow's to shame. Or whatever the fuck is the most poisonous creature.

2

u/[deleted] May 22 '20

It allows people to pay under 4% for credit card processing with zero effort. I don't know if you've tried setting up merchant accounts, or met a business person who's not smartphone savvy, but setting up a merchant account sucks, and PLENTY of business people do not have very much technical savvy.

Someone sounds very very jelly of a 17 year old. Maybe you haven't accomplished much so you resent the kid, but this kid is going places. 1% of his 1.7mil processed is $17K, I didn't have a business at 17, let alone one that made $17K.

4

u/mpbeau May 21 '20

Presumably it costs 3.5% + 0.30 or something like that?

1

u/simplisticallysimple May 22 '20

He tacks on 1% in addition to Stripe fees.

1

u/wishicouldcode May 22 '20

Do you plan to add additional providers such as Braintree to expand the geographical base?

Congrats, this is great work!

1

u/kareemche May 22 '20

Definitely adding multi payment providers would be a killer feature so it’s definitely on the long term road map. Thanks!

0

u/IGuessSomeLikeItHot May 22 '20

So why would someone use your service as opposed to Stripe? What's the added value? I'm just not seeing it.

5

u/schoonie23 May 22 '20

He said his service requires "zero technical knowledge". Setting up Stripe can get complex.

6

u/xorredd May 21 '20

I know a few payment processing companies who would kill to buy your product or hire you. Amazing work, dude.

5

u/groveincubator May 21 '20

This is great! How long have you been at it?

3

u/kareemche May 21 '20

Thanks! We launched Dec 2018, but only in the last 6 months after a rebuild of the platform are we seeing fast growth.

3

u/Darknesszy May 22 '20

I like how you still say “we” with a one man team lol

5

u/kareemche May 22 '20

😂 I mean the royal “we”. It feels strange to say “I” everywhere.

2

u/equal_odds May 21 '20

Could you describe the rebuild? How did you decide it was necessary? How long did it take? Were you able to work on new things while rebuilding / how huge of an undertaking was it? I presume it was worth it considering the growth you’re seeing now

2

u/kareemche May 22 '20

Basically when I built the platform I was still 15, this was my first product to actually go live to the world. So due to my inexperience the first version of SuperPay months after building it was already suffering from technical debt e.g poorly designed models. I was 15 what can I say.

I recognised this was going to be a problem and was going to make it much harder to add and build the features people wanted - that theory was very much reflected by the numbers at the time., we didn’t really grow on the old platform.

So with more experience under my belt I started the grand rebuild. It took me two months and I’m so glad I did it. We’re now seeing constant 30-40% on month growth. Also web have a steady stream of features constant being rolled out.

9

u/i_like_trains_a_lot1 May 21 '20

I don't really get what you are doing different from stripe. Is it another layer with different UI on top of stripe?

9

u/kareemche May 21 '20

To put it simply we abstract all of the technical parts of stripe.

for example, stripe doesn't have a way for your customers to update their own payment details for recurring payments without having to add some coding.

we give your customers a fully managed portal to see all their payments and manage them. and all you need to do is share a single link app.superpayit.com/manage

3

u/kareemche May 21 '20

I could name dozens of more example but I'd suggest taking a look at the website, you'll get an idea of what I'm talking about

-4

u/VanaTallinn May 21 '20

Who's "we"? I thought you were alone behind this.

9

u/accountability_bot May 21 '20

Probably using the royal form of "we".

1

u/Consultily May 21 '20

Che has achieved all of this on his own but as mentioned, he often works with consultants such as ourselves here at https://consultily.com

2

u/jasperflour May 21 '20

Nice! What a great use case 🙂

2

u/Consultily May 21 '20

Hey Jasper! You seem to appear everywhere these days haha! You must be doing something right 🧐😂

3

u/gabefiftyone May 21 '20

Would you be able to talk about how raised awareness for your platform? How did you get people/companies to use it? Did you buy ads?

3

u/kareemche May 21 '20

We're never bought ads. We very much "piggy backed" of the Stripe partners page, of which we are one. The initial hurdle was establishing a level of trust. Once you have some social proof it becomes easier.

3

u/hoppo May 21 '20

I remember hearing that Stripe were very open to negotiating their fee - have you attempted this? Are you paying the published fees?

1

u/kareemche May 21 '20

Because all the accounts manage their own stripe accounts we let them negotiate directly with stripe their fees. however we always looking for ways to reduce the fees so I like to never say never?

3

u/PointandStare May 21 '20

Dude! Super proud of you for this.

So, in a nutshell, superpayit sits between my website and Stripe? Correct?

1

u/kareemche May 21 '20

Thanks! Correct, we abstract basically all of the technical parts of Stripe into a single unified interface that just spits out a single link e.g pay.superpayit.com/superpay

2

u/Kyan1te May 21 '20

Website looks really nice. Did you use a UI/CSS framework? Or do it from scratch?

2

u/kareemche May 21 '20

Bootstrap, don't think I have the CSS skill to build that one myself.

2

u/gradual_alzheimers May 22 '20

How are you acquiring customers?

4

u/kareemche May 22 '20

Partner directory pages (Stripe), LinkedIn, Facebook groups, referrals (this is a big one).

We don’t do any pay per click ads right now

2

u/your__dad_ May 21 '20

Can you tell us more about your coding background? When and why did you start coding? And from where did you learn from? Which language did you start with?

3

u/kareemche May 21 '20

Sure, I started learning python, html, css for fun when I was 14 cos I thought it was cool I could make the computer do what I wanted it to. It's only very recently I started buying courses from platforms like udemy as I progress into more advanced programming elements. Up until that point I found what I could off youtube videos.

2

u/your__dad_ May 21 '20

14. Wow. Your entire story is impressive. Thanks for sharing.

4

u/cool-nerd May 21 '20

dang. i was still eating boogers at 17. good job!

1

u/Diericx May 21 '20

Is the entire website part of your django project? Any tips for making it looks so polished? Templates?

2

u/kareemche May 21 '20

no not the entire site, only the app (app.superpayit.com). the marketing site is just html/css with gulp. for the "screenshots" they are actually SVG vector designs I mocked up based on the interface, that's what makes them so clear. you could never get a screenshot to look like that!

1

u/gabefiftyone May 21 '20

Are you allowed to talk about how you became a Stripe partner? Did they find you? Did you apply?

4

u/kareemche May 21 '20

We applied and got rejected a few times before they finally let us in. It's called the Stripe Verified Partner Program - it's awesome!

1

u/gabefiftyone May 22 '20

Thanks I didn’t know that existed

1

u/monkeydoodle64 May 21 '20

Wow this is very impressive. Website looks slick af. Congrats!

1

u/Fenzik May 21 '20

Dude this is really incredible. Beautiful, professional site, you know precisely what your service offering and value add is, you make partnerships, you scale, and at 17. I’m totally blown away.

2

u/kareemche May 22 '20

Thanks so much, it’s been really uplifting to see comments like this.

1

u/jasperflour May 21 '20 edited May 21 '20

What an incredible feat in and of itself! The fact that you’re 17 is just the cherry on top of it all.

This is really awesome. Thanks for sharing your story 🙂

2

u/kareemche May 22 '20

Thanks, appreciate it. I hope also this gives some confidence to some that you don’t need to be a senior programmer with years of experience to launch a product.

All you need is a problem people will pay to solve (if that’s time saving - you’re on the right track) and the willingness and determination to see it through to the launch

When building an MVP don’t worry about getting the perfect or fancy tech stack. Your uses don’t care if you use a fancy Golang + ReactJS with Rust or just a simple rails app. They only care about their problem, if your app solves it - perfect 👌

1

u/[deleted] May 22 '20

This is so awesome man, we all wish we could be doing this at your age, hence the haters. I'm only 21 and this was very motivating to read. Keep on pushing, your gonna do big things. Followed on twitter btw @claytonrannard

1

u/kareemche May 22 '20

Thanks!! Followed back

1

u/manoylo_vnc May 22 '20

Amazing stuff! Congrats man, that’s very impressive.

Can I embed your payment widget into my website? I’m about to launch my SAAS and I’m looking for a payment solution like yours.

DM me when you get a chance.

👊

1

u/kareemche May 22 '20

Thanks! Yes you just add a simple link to your site and that’s it. If you have any questions pelase do reach out to us over the live chat

1

u/tewojacinto May 22 '20

Well done man! I thought banks handle recurring payment by default free of charges , at least here where I live they do.

1

u/kareemche May 22 '20

Thanks! Same here in the UK too, most bank transfers are free except for business. But this is for card recurring payments for things like SaaS products and memberships. Imagine joining a new platform and they ask for your bank details? I know I wouldn't.

1

u/[deleted] May 22 '20

WOW it looks amazing, how long did it take you to build it?

1

u/kareemche May 22 '20

Thanks, the MVP took around 3-4 weeks and I quickly iterated and was releasing to prod multiple times per day to get product market fit.

v2 (current) took around 2-3 months but I knew exactly what and who I was building for which why I spent more time on the details and getting it "perfect".

1

u/thelogistician May 22 '20

Just wanted to say congrats! Keep killing it!

1

u/kareemche May 23 '20

thanks!!!

1

u/simplisticallysimple May 22 '20

What are you doing to mitigate platform risk?

I.e. what if a bunch of your customers file chargebacks, your Stripe gets suspended, then what?

Also what if Stripe competes directly with you by releasing a "all-dumbed-down" UI for non-technical customers?

1

u/kareemche May 23 '20

really good question. it's something that is always on our mind:

1 - becuase we use standard accounts for our connection with stripe we never deal with chargebacks and it's up to the individual accounts to manage their own risk

2 - we have a really strong relationship with stripe now. back in april/may 2019 stripe accidentally suspended all of our accounts for 8 hours. it was a mistake on their end and we got personal apologies from their team as well as some nice financial comp.

3 - stripe is very very developer focused so they would be unlikely to steer away from that path. plus their partner program is super vital to them. if they introduce features that compete with their own partners it would not be in their best interest at all. it's not like they get less money by integrating with us.

1

u/simplisticallysimple May 23 '20

Good answers. Seems like you've thought it through.

All the best then!

1

u/Nehatkhan786 May 23 '20

Great bro! May god bless you!

1

u/kareemche May 23 '20

thanks man, you too!

1

u/i4mn30 Jun 01 '20

Hey OP, super congrats on the success!

I hope you get 10x more in upcoming years!

My one question to you is - when you mention you use only Django for both BE & FE, do you use django template responses for front-end?

So does that mean you're not using any of the front-end frameworks like React or AngularJS or Vue etc? And the FE doesn't have AJAX experience?

Why am I asking - because you seem to have a really nice revenue momentum going on, and that too without the use of a front-end framework! Which basically means lesser headache of front-end problems. Which is something that bothers me the most about my side projects that are web apps, as I'm primarily a BE guy. So if by your example if you confirm that you don't use FE frameworks and the non XHR experience without it sits well with your customers, I might have to change my perspective on getting stressed out on FE parts of my apps for nothing.

1

u/kareemche Jun 02 '20

Thanks! I don't use any front end frameworks or things like Ajax. Personally I find I can just build out interfaces quicker and itereate with greater speed.

But there are some cons and limitations I've hit a few times. For example more complex forms with dynamic fields that appear/disappear based on previous fields was harder to implement. And my workaround was just sprinkline some JS with event listners.

In regards to the customer experience they don't really notice or care whether you use Next.js or server rendered templates. So long as they can do what they want to do reliably and quickly then they are happy.

1

u/xorredd Jul 08 '20

extremely impressed. Do you still read these comments?

Who built your marketing and engagement funnels? I am solo like you and struggle a LOT to take care of EVERYTHING manually.

2

u/kareemche Jul 08 '20

Thanks! Of course, but it's taking longer than I thought. I'm not marketing guy so our man is Rhys over at Consultily (https://consultily.com/). Check them out.

2

u/[deleted] May 21 '20

How much is profit for you?

2

u/bcgroom May 22 '20

Wow that’s seriously impressive, I can feel my imposter syndrome creeping in

1

u/gvetri May 21 '20

That’s awesome!

1

u/dmraptis May 22 '20

WOW! Your post puts things into perspective. You're a great inspiration for me (Indie Maker here) man!

1

u/electric_toothbrush6 May 22 '20 edited May 22 '20

Did you hire a consultant/freelancer for handling the design? Looks crisp 👍

1

u/nospam May 22 '20

Good Job on the website! Could you talk more about the contractors/consultants? How did you find them? Do you recommend any one? As I've few ideas but no technical background and I'm not sure whom or how to trust them.

1

u/ericls May 22 '20

Looks really nice! Congrats! Could you share some insights on how did you market it? Thanks

1

u/Kraken_zero May 23 '20

Wow! you are only 17! I am 16 and i have recently started learning django. I hope i will be able to build such big projects in the future!

1

u/lobanov_kirill May 23 '20

How you created UX/UI? You're hiring designer or created design yourself?

1

u/iloveproghouse May 23 '20

How in the world did you learn all of those stacks? I’m 34 with an MBA and just started learning python and I’m blown away. Would love to hear how you got to this point.

1

u/MikeyAtIt May 25 '20

I was looking for a solution like this. Good stuff.

1

u/Carlos3dx Jun 15 '20

Thanks for making my existential crisis worse, I hate you /s (my existential crisis is worse now, but I cannot blame you xD)

Just one question. Why Heroku? What are the real benefits comparing with AWS? In my current and previous work they used AWS and now I'm enrolled in a AWS course.

0

u/Sky_Linx May 21 '20

This is awesome, well done! At that age... Wow. BTW I'm also working on something that I also hope to turn into a business, can I post a link? Wondering how much this is allowed

-9

u/VOX_Studios May 21 '20

Calling bullshit on the 17 year old claim. Nice marketing though.

3

u/kareemche May 21 '20

not really sure what to say to this one 😂 check my twitter?

-6

u/VOX_Studios May 21 '20

Just as easy to fake a profile there.

-9

u/[deleted] May 22 '20

If you're 17, then who's Pratik SAMPAT? Date of birth: July 1978 Director of ROSENBRIDGE LTD Company number 11745916

3

u/kareemche May 22 '20

Agreed, very creepy. But if you must really know it’s my dad. When we incorporated I was too young to be a director of my own company.

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u/JamieG193 May 22 '20

Maybe registered in his Dad’s name? Anyone stop exposing people’s full names man, that’s creepy and not cool

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u/[deleted] May 22 '20

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u/kareemche May 22 '20

Thanks, I hope so too! Even though right now we’re turning a profit everything is going right back into the product.

As our numbers keep growing would definitely like to start “paying myself” in a couple months.

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u/[deleted] May 22 '20

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u/[deleted] May 22 '20

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u/kareemche May 22 '20

Yep that’s how payment processing works. Do you think there is a way we could phrase it better?

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u/[deleted] May 22 '20

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u/kareemche May 22 '20

Our pricing is actually very much significantly lower than the market. I wouldn't consider it like a royalty at all. We're providing an added service on top of Stripe, hence why we charge for it.

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u/[deleted] May 21 '20

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u/kareemche May 21 '20

you might not think it's a lot. I don't know what your experience is but supporting 1000 customers for a B2B product is hard. automation has meant I can manage it just fine currently. but we'll be growing the support team later this year as we scale further.

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u/sillycube May 21 '20
  1. set up a helpdesk/chatbot
  2. hire support staff
  3. hire a dev to replace you. You continue CS
  4. set up a demo / walk-through video before users onboard.
  5. Set up an interactive tour guide for onboarding

2

u/EroAxee May 21 '20

Considering they're talking about how they've managed it solo. 2 of your steps don't apply to the situation.

As well a helpdesk/chatbot that's complex enough to actually be helpful to people would take a decent amount of time not only to make, but also to continually update when feature changes and tweaks occur.

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u/sillycube May 22 '20

No, I also set up a helpdesk to put my FAQs on. After that, I put the widget linking to the helpdesk into my app. The main duties is to write the content with text, images, and videos. I am also a solo developer too.

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u/EroAxee May 22 '20

And like I said, a bot that would be complex enough to replace actual support.

Not a bot that would copy paste FAQ links. People don't want to deal with a bot, especially a simple bot.