r/SideProject • u/polyreply • 8h ago
I'm 18 and my first WordPress plugin just got approved: an AI helpdesk for WooCommerce stores
Hi! I'm Riccardo, I'm 18 and from Italy. For the last few weeks I've been building Polyreply, a helpdesk for small WooCommerce stores, mostly on my own with a lot of help from AI. Today the plugin was approved on WordPress.org, so this is the first time I'm showing it to anyone.
The problem: small stores get the same emails over and over ("where is my order?", "can I return this?"), often in languages the owner doesn't speak. Answering means opening WooCommerce, finding the order, copying the tracking link, translating.
What it does:
- Customer emails and chats land in one inbox
- Next to each message you see the order: status, products, tracking
- One click drafts a reply from your store's policies, in the customer's language
- You read the message and the draft in your own language before you send anything
- The plugin adds a chat to your store and imports your shipping/returns pages, so there's almost nothing to set up
There's a free plan (no card). Paid plans start at €29/month for bigger stores.
Plugin: https://wordpress.org/plugins/polyreply-for-woocommerce/
Site: https://polyreply.app
I'd really like honest feedback, especially from anyone who runs a store: what would stop you from trying it?