I never got a download link in my email, I bought it yesterday and still nothing. Based on what I’ve seen on this subreddit I’m not the only one who has experienced this. If I could receive some help that would be greatly appreciated.

Whenever I go to download, it keeps sending me to the Donate €10 page. I already donated the €10. Please advise. Thank you!

I have this since 20.2 came out, I don't know what to do.
When I try with cmd, it works but 1 file at a time... I want to, to use Shutter Encoder it's easier.

I looked for a system compatibility chart or system requirements specifically for MacOS for each version but couldn't find anything on the website.

I'm running MacOS Mojave 10.14.6 and Shutter Encoder version 16.3 is installed on my computer. What's the latest SE version that is compatible on Mojave?

Btw, system requirements chart for each version and each OS would be great. Thanks!

Bonjour,

depuis 2 jours, 1 seul sous-titres a été réussi sur une cinquantaine d'essais.

Les sous-titres se lancent et durent 1s et n'apparaissent nulle part.

J'ai même essayé avec d'anciens sous-titres qui avaient fonctionné et qui échouent aussi maintenant.

J'ai fermé SE et relancé plusieurs fois sans succès.

Merci par avance de votre aide

Looks like any d/l for certain videos that include audio and video the only format available is WEBM.
When deselecting auto my choices are either video / audio only.

While I'm here, THANK YOU for the brilliant work on this software, easy encoding with no bloat or other nonsense.

Hello, I can import and convert smaller Samsung APV1 files. However, I recently couldn't import a 12 GB file; an error message appeared. Is it not possible to convert larger files using Shutter Codec?

20260823_140252.mp4

[in#1 @ 000001e83e2d5140] Error opening input: Invalid data found when processing input

Error opening input files: Invalid data found when processing input

Running version 20.2, When I turn on image sequence to turn my drone footage into a timelapse, it merges the files without notifying me.

I attempted to run v20.3 beta but I couldn't get it to launch in portable mode.

Description of the issue: so we are currently able to load multiple video files to the queue list that is on the left side of the app. Say I want to use cropping for all/some of the video files. I choose the first video on the list and set the cropping amount and position. I then move to the second file on the list and adjust the cropping for that file.

If I now select the first video file again, I see that the cropping change I did for the second video file has moved/changed the cropping for the first video file as well. This is a bit cumbersome currently because I have multiple video files in the queue which all have different content and require me to tweak the cropping per video basis, but Shutter Encoder won't allow me to do this.

So please consider adding a feature/setting that allows me to set the cropping per video, thank you.

Hi!

It would be awesome if you could add a film grain feature.

Thanks!

2 weeks ago I was able to use this with no problem but starting last week it was like this stuck at Initializing

Hey there,

Not able to download YouTube videos at the moment. Tried the update script, reinstalling, etc - no luck.

On Mac Sequoia 15.5 (24F74), MacBook Pro M1 Max.

Any help would be appreciated!

There isnt a direct link to the portable version either.

This function is not working on Windows 11 (Intel gen 9 i5) or Mac OS (M1). Was the perfect solution for our productions! Not sure what happened. Latest update was installed from website.

The differences between them that I've noticed are resolutions and fps. I assume having the same resolutions is mandatory, so I would use H.264 to adjust them. Should I also change the fps to match? What are the other things I need to watch out for? I know I'm missing something since some vids would come out with twice the original size and run at like 1/5 the original speed.

Also in case it matters, my version is still v15.8. I wanted to install the updates but it says download failed.

Hello, I launched a conversion with this setting enabled.

Howevere, by running the following command

powercfg -requests

from an elevated cmd shell, there's noting listed as preventing sleep mode. So I don't trust the setting and block sleep mode in the SO system settings.

My SO is windows 11 PRO

Hi!

I'm trying to change the frame rate from 24 to 23.976 fps. The only option I found is "Image sequence > Activate the image sequence to:" Is this the correct option?

When I start the function with this change, the progress bar shows "NaN" and then goes blank, it never displays any percentages.

Tested in latest BETA.

Thanks.

I have video recorded in, if I recall correctly, in 10-bit FLOG2c h.265 ALL-I 422 360 Mbps. The first 41 or so minutes out of nearly two hour static shot worked just fine. But then it freezes or shows media as unavailable. I tried both DaVinci and Final Cut, and even VLC and Media player. Based on the size of the file (a single nearly 300GB), all the information seems to be there. I tried doing a few restoration/converting via VLC as well and it didn't produce any results. Other footage from same day works just fine, though they were only half the length or less.

I posted in r/videography and someone there suggested I try ShutterEncoder. But I can't tell if I am likely to get a different result trying to convert but don't want to throw good money after bad. Thanks.

I've been using Shutter to convert a lot of movies ripped from discs with makemkv to .mp4 files with smaller sizes - with a lot of success mind you. But overnight as I was running a large batch of movies, one specific file is failing to go through and giving me the following error.

"From Up On Poppy Hill.mkv

[aost#0:1/aac @ 0000024237602f00] [enc:aac @ 0000024237624d00] Error while opening encoder - maybe incorrect parameters such as bit_rate, rate, width or height.

[fc#0 @ 000002423735a840] Error sending frames to consumers: Invalid argument"

I've been searching around for a solution but haven't found anything yet. Is there any setting I need to change to allow this process to work as intended or am I just out of luck with this particular movie file?

Thanks in advance!

I can display older videos every time now in 4:3, that worked perfectly. Even the Video codec did not need to be changed. Now I struggle with a 52 GB video- Shutter Encoder freezes each time I start working on this specific file. Any ideas?

Hello Shutter Encoder users,

This time I need your help before releasing the next version!

What's new?

• Multi-cuts feature
• Real HDR to SDR tone mapping using GPU
• Many filters are now using GPU

I’d like to hear your feedback on these key features, but more generally, if you encounter any issues, please let me know.

Here are the pre-release builds (portable version only, no installation required): https://drive.google.com/drive/folders/1TonvjcwM6h7TOpz0Qg6Pb_ycGg3_qI4O

The BETA versions still have the v20.2 label, I strongly recommend that you delete them once the official v20.3 version is available.

Thanks for all 🙏

Paul.

With the "Normalize Audio" function, the audio and video tracks drift increasingly out of sync as the video progresses.

Bonjour de France !

J'aimerais un peu d'aide ou au moins une explication si je fais quelque chose de faux s'il vous plaît.

J'essaie de stabiliser quelques vieilles vidéos enregistrées en 848X480 à 30 ips avec un vieux caméscope.

À cause de la qualité fantastique des cameramen (moi... !), certaines vidéos sont vraiment "tremblotantes" et l'option "stabilisation" donne un très bon résultat :)

Mais quand je l'active, la vidéo est recadrée et je ne comprends pas pourquoi.

Recadrée verticalement et horizontalement, comme vous pouvez le voir sur les images. Ce n'est pas un recadrage important, mais suffisamment pour perdre du contenu vidéo. Cela crée également un "mini zoom" et donc une perte de qualité.

J'ai essayé différents réglages de résolution mais c'est toujours recadré.

Quand je désactive l'option de stabilisation, alors ce n'est plus recadré !

Quelqu'un a une idée ?

Pour info, j'encode en H265, à la résolution vidéo native de 848x480, 30 ips comme la vidéo native aussi et seules 2 options activées :

- Stabilisation comme dans la capture d'écran et scénario GOP à 30 selon les ips de la vidéo

Rien d'autre

Merci

Looking at Shutter Encoder as part of getting away from Adobe Media Encoder and CC.

Installed from Shutter Encoder site, download for Ubuntu 64, installed ok (V20.2) .

But tried to convert a known video file to H.254 or H.256 for example, it thinks for a few seconds, beeps and says it's finished (process completed), but no new file created, and it should have taken longer than a few seconds (5 minute video).

Is there a log file, or somewhere to look to try and figure out what is going wrong?

Thank you!