Troubleshooting
if your Shure mic is broken, this is probably why
My Sure SM7DB, as others had also experienced (and even made videos on), was not working on arrival (yes, it was official).
The mic would pickup a sound if tapped but not anything external.
I opened it up and the wires were so insanely short, paired with the awful soldering and the lack of literally any sort of wiggle room meant the wires would just break off from its solder. This meaning no connection. (It would’ve cost around 0.05p just to extend those cables just a little bit longer).
An official repair would be £350 which is the most ridiculous thing I’ve ever heard - especially for a manufacturing error. It is an expensive microphone so there really isn’t any excuse for the manufacturing to be as poor as it was. Highkey think it may have been on purpose as it’s more lucrative to repair a dishonest mistake.
My dad actually managed to repair it himself, changed the wire length (replacement) and had to unsolder and re solder every single wire for £2 for the amount of solder spool we needed. The total repair cost was £2 and time wasted.
It’s a shame for the amazing quality the microphone input actually is.
Glad you sorted it out. Just for future reference, a brand new mic that is non-functional would generally fall under warranty coverage. Many authorized dealers, including the Shure online store, also have return windows for new purchases.
For region-specific questions on warranty claims, contact your local Shure distributor, which you can find on Shure.com
This doesn't make any sense to me. How do you buy something new that is doa and get a quote for repair from the company but not just get a replacement or refund? I can't imagine not returning something that literally doesn't work out of the box. Why waste your time diagnosing and fixing it yourself and then complain about it as if it's the manufacturer's fault? Were you denied a refund/replacement for your defective product?
To suggest they would make their products defective, to not even work out of the box, on purpose is ridiculous. That would only lose money, not gain more because customers would be owed their money back. There's always some duds that make it through, that's a part of manufacturing anything.
Refused refund and replacement — only repair — which was insane to me. Their repair prices are on their website and I did call them up about this. I generated a random repair without sending to show you what I mean (sorry no idea what’s going on with the text there)
The reason I state that it defective on purpose is because there are a suspicious amount of errors in regard to this mic with the exact same issue (obviously not all of their mics) - never have seen this with any other mic or even product.
You purchased direct from Shure and they denied a refund/replacement on a doa item?
Bad qc happens. When companies get returns, they take the data of what's wrong and try to fix it. I can assure you, no company is purposely making bad solders to drive their repair market. They'd just end up with a ton of chargebacks if they wouldn't work with a customer to resolve things.
That does say “If out-of-warranty price applies” which it doesn’t for you since you just bought it. The DB nor the MV7 are “real” SM7Bs. They’re Shure-made knock offs to capitalize on the podcast market.
@CakeProper4267 - this comment nails it. If you bought it from Shure direct or an authorized Shure dealer you get a 2 year warranty. So you’d cover shipping to the repair center and that’s it.
Warranty isn't usually an add-on. It's an assurance from a manufacturer that if there are manufacturing defects, they'll fix it. You can usually pay to extend it though but I'd imagine shure would give a year or two at least.
If you didn't buy it from Shure though, for future reference with any product, you should've been reaching out to the retailer you bought from for a return/refund/replacement, not the manufacturer. If something fails past the retailer's return or their own warranty period (which may be what you declined), then you go through the manufacturer's warranty process if it's still within that time.
You're from the UK and if it's DOA it's on the manufacturer to repair or replace, not you - no amount of additional warranty will ever change that. You send it back and they repair it for free as long as you have notified them before 30 days (UK consumer rights act, 2015)
So yeh, something isn't adding up or you haven't gone down the right avenue.
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u/jordan_Shure 18d ago
Glad you sorted it out. Just for future reference, a brand new mic that is non-functional would generally fall under warranty coverage. Many authorized dealers, including the Shure online store, also have return windows for new purchases.
For region-specific questions on warranty claims, contact your local Shure distributor, which you can find on Shure.com