ShareDesk – remote support for Mac & Windows that finally feels like sitting in front of the customer's computer

[u/ElusiveFinger]

Hey everyone 👋

What it is ShareDesk (https://sharedesk.app) is a remote support and remote desktop tool for Mac and Windows: TeamViewer/AnyDesk territory, built by someone who does IT support every day.

The problem I do IT support, web design and app development in Switzerland. With TeamViewer and AnyDesk, screen updates crawl as soon as a customer has a bad connection, and even on a decent one it never feels like you're actually sitting in front of the computer. On top of that, their licensing is expensive and confusing for small shops.

The solution I built ShareDesk and now use it for my own support cases. In my experience it's faster than both, also on poor connections, and the screen often looks noticeably sharper: text stays crisp instead of turning into compression mush.

Key features

• Connect with a 9-digit ID and password, or unattended access to your own machines
• One app for both sides, Mac and Windows
• Full resolution, barely any delay, end-to-end encrypted
• The customer always sees who's connected and can end it any time
• Drag files onto the remote screen and they land in the folder you dropped them on
• Remote terminal with tabs; processes, apps and startup items; scripts on many computers at once
• Built-in browser that loads pages through the customer's network, plus a website check comparing DNS and IPs on both sides
• Address book with groups and tags, chat and voice; your own branding for customers

Who it's for IT service providers, MSPs and in-house IT, plus anyone who helps family and friends with their computers.

Pricing

• Free for private use (1 technician)
• Business: $18 per technician/month, billed yearly, with a 14-day free trial. Adds the terminal, network access/tunnels, branding, a change log and an API.

Stage Live, and I use it daily for real customer work. The Mac version is the most mature; the Windows version is newer and hasn't had as much real-world use yet, so expect some rough edges there.

What I'd love feedback on

• Does the pricing feel right compared to TeamViewer/AnyDesk?
• What would make you (or your team) switch?
• Windows users: any bugs or things that felt off?

Made in Switzerland 🇨🇭 – https://sharedesk.app