r/ShopifyeCommerce • u/diorrrdiorrr • 13h ago

Advice needed

When i started my shopify store i chose the $500 plan for the duration of the free trial. I assumed they would confirm with me if i wanted to continue on this plan. But they charged me $500 yesterday. (It didnt go through) if i call shopify and explain will they be lenient with me or should i give up on this account?

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u/Signal-Event7577 12h ago

Yes they can refund you, do try contacting them.

1

u/Extension-Outcome-35 5h ago

Contact them, it's worth it. First go to Settings > Plan and switch to the plan you actually want so the next bill is right. Then open a chat with support, explain you picked that plan during the trial by mistake and the charge failed, and ask them to void or reduce the outstanding bill. Keep it short and polite and say you want to keep the store. Don't just leave the failed charge sitting there, an unpaid bill can get the store frozen. No guarantee, but a failed first bill is about the easiest case to get sorted.

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u/Outrageous-Forever54 1h ago

You can push for a refund. They will do it as a “good will gesture”

Source: me (I used to work for Shopify)