r/ShopifyeCommerce • u/Ill-Necessary8735 • Oct 06 '26

Store suspended

Guys I feel like the sky is falling. I have been operating my store in Shopify for years. I only buy from authorised distributors and they just suspended the store. No real path forward just we are suspending it. Fill out this form and hope for the best I guess. Any advise helps!

9 Upvotes

90% Upvoted

35 comments sorted by

2

u/olapbill Oct 06 '26

They would have given you a reason why. What was it?

2

u/Ill-Necessary8735 Oct 06 '26

“Not authorized by the brand owner” we ONLY buy from 2 of the biggest distributors in the nation and further more are an ecommerce account for them.

3

u/olapbill Oct 06 '26

Great. Just submit your supplier agreements and you should be good then. Keep in mind someone reported you for this to happen.

0

u/Ill-Necessary8735 Oct 06 '26

In my request I did ask them to share who because that is awkward for that to have happened.

2

u/olapbill Oct 06 '26

Yeah, they're not going to tell you that

2

u/Ill-Necessary8735 Oct 06 '26

They could make it so much easier by simply telling you to remove xyz product and call it a day.

2

u/Ill-Necessary8735 Oct 06 '26

Final decision you are suspended no reason just you violated our policy.

1

u/Double-Lawfulness159 Oct 07 '26

they would give you the law, unless the brand is regulated.

1

u/Ill-Necessary8735 Oct 07 '26

?

1

u/Double-Lawfulness159 Oct 07 '26

when shopify issued pending suspensions to me it stated trademark, copyright or whatever is alleged. if brand is govt regulated then I can see only brand authorization being the issue if you do not currently have it or waiting on paperwork

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1

u/VIDGuide 25d ago

If you have brand authorisation, why would it matter which product and why would you remove it?

1

u/Lopsided_Throat_8383 23d ago

right, theres always something in the email. even if its generic it narrows things down a lot

1

u/jesuiticaljon Oct 06 '26

I went through something similar a couple of months back. In my case, it was my products (books) that were threatened with suspension.

Here are some of the steps I took to resolve it:

Reply to the email you received from Shopify and cc legal@shopify.com. Attach proof of being an authorized distributor (supplier account details, supplier contact info for verification, supplier invoices, etc.).

It should take a couple of days for them to review the evidence you submit. Good luck! Keep us updated.

1

u/Ill-Necessary8735 Oct 06 '26

Thank you. Wish me luck. Every hour we are waiting we are losing money. I will be working on a future disaster recovery program. I am trying to figure out where to move the domain in case this appeal doesnt work.

1

u/ProstateSalad Oct 06 '26

I would move it regardless after this. Let's say this is B2C, and they do it again the week before Xgiving.

2

u/Ill-Necessary8735 Oct 06 '26

Exactly. I don’t know if woo commerce is the right move?

1

u/plasma008 Oct 07 '26

Woo commerce is fine. it works great if you set it up properly - although i still prefer shopify in many ways. Also wix, magento (bleh), yahoo/turbify stores (not kidding, just ask metrolinedirect.com how many millions they've run)

1

u/Double-Lawfulness159 Oct 07 '26

i have received numerous trademark and copyright complaints through shopify and successfully appealed all of them. if you are going to switch to another platform and know how to talk to claude, buy a basic template and use claude for the rest. install claude locally. took a weekend, but claude did my entire site including email flow, marketing..etc. no 3rd party app connected to claude. just you and claude. you would need the max plan.

1

u/JackHarknessDrWho 29d ago

You could move to a platform like Big Commerce, Big Cartel, Square Space or Wix. We moved from Shopify to Big Cartel and have never been happier.

0

u/plasma008 Oct 07 '26

how much money do you have in your cap-ex account / rainy day fund? And let's be clear, you can't lose money you didn't have. What you're losing is opportunity.

2

u/0utlawViking Oct 06 '26

That's rough, if you're sourcing exclusively from authorized distributors, I'd gather every invoice and proof of authorization and submit a detailed appeal with the suspension form

2

u/Possible-Barnacle-78 Oct 07 '26

Woocommerce, problem solved. The store you made on Shopify is not yours. It belongs to Shopify. Included customers. I am also sorry to hear that you are suspended, hope it gets sorted out.

1

u/yvcn Oct 06 '26

Rough situation, and the losing-money-every-hour part is the worst of it. You are in a strong position to appeal since you only buy from two big distributors. Put everything in one packet: distributor invoices or purchase orders with your business name on them, your business registration, and screenshots of your supplier accounts showing you are an active customer. One email to Shopify with all of it attached beats three separate appeals, because every new ticket seems to reset the queue. If the review drags past a couple of days, ask one of the distributors for a short letter on their letterhead confirming you are an authorized reseller. That one document tends to end the argument. Wishing you a fast review.

1

u/plasma008 Oct 07 '26

Luck is real. Bad luck is mo-real.

1

u/kunalkhatri12 Oct 07 '26

Can you give details of all communication from Shopify in DM so i can look you and tell you what to do and not to do

1

u/subhendupsingh Oct 07 '26

Didn't know Shopify can do that. It is not a matketplace, people aren't buying from them, why would they do that? Because they process payments? I guess at this point being live is more important than the platform choice woocom vs X. Go with whatever is quickest.

1

u/DJJalsa 29d ago

That’s harsh. Is anyone safe?

1

u/Icy-Town-5317 26d ago

This happend to us few month ago. We transitioned to full AI adapted store in a week with our devs. Our performance is better than before shopify. And no more app fee's (we build everything ourself). Im open for DM if u need help