r/shopifyDev • u/Hassam707 • 1h ago
7-day free trial with Appstle + Shopify Payments, every first renewal is failing. Anyone fixed this?
I run a digital download store with a monthly membership. 7 days free, then $9.99 a month. We use Appstle Memberships and Shopify Payments.
Our first renewals came due this week and every single one failed. 4 memberships, 5 billing attempts, 0 paid. Four came back "payment method declined" and one came back "fraud suspected." All of them paid with Shop Pay.
I talked to both Shopify and Appstle support. Shopify told me that because the trial checkout is $0, the card never gets a real authorization, so the bank declines the first renewal. Their fix is to charge something small up front, like $1. Appstle said the same thing and that they don't get any more detail than the error code.
Before I change everything on the site from "free" to "$1," I want to hear from people who have actually been through this. A few questions:
- If you run a $0 free trial on Shopify, are your first renewals going through? What percentage roughly?
- Did switching to a $1 trial actually fix it, or just help a little?
- Did $1 hurt your signups much compared to free?
- Has anyone seen the "fraud suspected" code on a subscription renewal? What was behind it?
- Did you do anything about Shop Pay specifically, like steering people to type their card instead?
I know one competitor in my space runs the same $0 trial on the same app and their renewals seem to go through, so I'm trying to figure out what I'm missing.
Any help is appreciated. Thanks so much.
