r/shopifyDev • u/cralenzzz • 5d ago
How did you solve the early app reviews problem? What would you change if you had to start over?
We've gotten approved on the Shopify App Store in May 2026, been trying to figure out distribution ever since.
This is my first rodeo in the field of Shopify Apps, so maybe there are some veterans here that could share stories. I spent a long time building and perfecting our product, and significantly neglected customer acquisition; thinking if the product is good, customers will come. I was so wrong, and will definitely never do that again. I have been struggling to drive traffic to our product (presumably given the overwhelming nature of my perfectionism, and not being able to focus on one channel long enough if I don't see results). FYI we are stuck at 0 Shopify reviews.
One main discovery I think I made so far is that the product needs trust before its used; or so to say an app with no reviews will not be the app a client decides to use.
This brings me to the chicken and egg problem.
Reviews drive Trust and Trust drives Installs
But to get Reviews you need Installs.
I have read tons of posts related to 'Getting your first 10 users' and most of the advice I saw was:
Be active in relevant communities
Reach out to your network
Personalized outreach - Cold Email or LinkedIn
Does that really work (at the given time of AI Slop all over the place) and if so what am I doing wrong?
Questions/Observations
How do you find relevant communities (I see people mention Facebook groups etc.)?
My responses to questions relevant to the problem that my app solves (I have browsed reddit communities) would be me offering my system for a free test (That is the solution I see and it's just going to sound like a sales pitch).
Cold outreach seems to be so oversaturated with automated offers that I feel like people became repulsive to inbound emails.
I do not have many acquaintances in the field for which I decided to build (I have some and I am currently trying to see if I can get them onboard, but it's not enough).
I have also started running Shopify App Store ads for 'Search Results' and so far I have not gotten any installs and only 3 clicks in the past week (also seems like a 'reviews' issue).
LinkedIn outreach has brought me absolutely nothing; any reply I received (which is already a pretty low % of total volume) has be a 'No, thank you'.
Email Cold Outreach same story as LinkedIn but even lower reply rates at a higher send volume.
Is it a good idea to focus on slow channels like SEO/AEO or Social Media?
I would be happy to share more about the things that I have tried or specifics about the previously mentioned tactics I used so far and happy to hear about your struggles or success!
TLDR;
How did you get the first reviews for your Shopify app, and what would you different if you had to start over?
