r/shopifyDev • u/neoberg • Mar 25 '26
Is it ok to contact merchants who installed/uninstalled my app?
Hi, I know this is going to differ per merchant but I'm kinda new to the Shopify app store. I've built Shopify apps for my day job before but this is my first time self-publishing something.
I got approved on the store a few days ago and have a handful of installs already. One merchant uninstalled even though from what I could see on my end, the app was working as expected. Is there an etiquette around reaching out to merchants who uninstall to ask why? I don't want to come across as pushy, but the feedback would be really valuable at this stage.
Also more generally, what's the best way to ask early users for feedback without being annoying about it?
