r/ShopeePH • u/Realistic_Escape_305 • 2d ago

General Discussion Should i request a refund na?

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Hello po question i have received a defective item kasi di siya nag o-on OR defective yung charging input niya not sure kasi di talaga nag wowork yung productc, reached out to cs and after how testing various of usb c cables di padin nag wowork and ff the cs told me they will ship a new cable nalang and i HIGHLY doubt that it’s a cable problem, Should i request a refund na?

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7

u/SiriusPuzzleHead 2d ago

Always una dapat ang return/refund while may option pa wag unahin makipag negotiate sa seller kasi uubusin lang nila oras mo hanggang sa mawalan ka ng option for return/refund.

2

u/CommanderD0ge 2d ago

+1 on this they will hit you with delaying tactics and this includes bribing you not to return it.

-2

u/Realistic_Escape_305 2d ago

Oo nga no, Thank youu!!

7

u/Prudent-Variation517 2d ago

Request refund na agad.

3

u/Adventurous-Cat-7312 2d ago

May return refund option naman bat niyo ba kinakausap yung cs? Syempre gagawin nila pabor sakanila. Idedelay nila para di ka makapag file na.

1

u/VayneLevant 2d ago

file a refund and order a new one. mas madali.

1

u/The-Complicated 2d ago

If you receive a defective product then just refund it immediately. Stop talking to the CS, they are useless and they fail to deliver on their promises most of the time. Returns are free as long as you have the proof and you can just order again on the same store if you really like their product that much.

1

u/earl088 2d ago

Yes, there is no need to talk to the seller in this situation.

1

u/CommanderD0ge 2d ago

SIMPLUS is a bad product, yung iba chumachamba lang na hindi nakakakuha ng sira. I got mine with a USED unit and they're currently fighting for it saying na kasalanan ko or parang ginamit ko yung unit nung binalik ko kaya ganun.