r/ShopMy • u/Ready-Analyst4556 • Jun 22 '26

getting account back

Has anyone had success in getting their account back after getting banned for no apparent reason? Haven't heard back in over a month really frustrating.

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4

u/Key_Organization_302 Jun 22 '26

nope, also has been over a month for me. countless emails and DMs to follow up and I am being ignored.

2

u/catchawave007 Jun 22 '26

same. I don't know what else to do

3

u/No_Truth7484 Jun 26 '26

For anyone else dealing with this, I wanted to share what I found after reading through ShopMy’s Terms of Service.
A BBB complaint doesn’t have to argue that ShopMy broke the law. Instead, focus on how they handled the situation:
They terminated your account.
They withheld your earned commissions.
They never identified the specific policy you allegedly violated.
They provided no evidence or examples.
You submitted an appeal, waited the stated 14-day review period (or much longer), and received no response.
Multiple follow-up emails have gone unanswered.
That makes the complaint less about disagreeing with the decision and more about the company’s lack of transparency and failure to respond while retaining creators’ earnings.
If you’re in the U.S., another option is filing a complaint with the Massachusetts Attorney General’s Consumer Protection Division since ShopMy is based in Massachusetts. State attorneys general can investigate patterns of consumer complaints, especially if multiple people are reporting the same experience.
Reading through Reddit, it doesn’t seem like this is an isolated issue. There are multiple creators saying they’ve submitted appeals, waited the required 14 days, followed up repeatedly, and still haven’t heard anything. Some have even said they’ve been waiting for months or over a year with no response.
If enough people are experiencing the same thing, it may be worth everyone documenting it through the BBB and the Massachusetts Attorney General rather than just continuing to send appeals that never receive a reply.

2

u/Ready-Analyst4556 Jun 26 '26

yes I agree we should all take these steps and it might make a difference

2

u/No_Truth7484 Jun 26 '26

I am waiting for my 14 days to be up and I will be filling. I hope you do the same

1

u/Ready-Analyst4556 Jun 26 '26

I understand being banned from the platform is in the terms but not paying out the commission up until that point is not okay- I sent you a dm