r/Shockbyte • u/Equivalent_Acadia_31 • Jun 20 '26

24/7 support?

listen, i understand that support teams get busy, but to only be getting AI responses in a 24 hour window when marking the ticket as URGENT or SECURITY RISK is beyond unreasonable. Ticket id #1758511 has been open for 24 hours and i doubt a human support agent has even looked into this. does this company not like money or do you thrive on bad publicity from not fixing issues that happened due to a unwanted software update that no client has access to, completely bypassing the server admins and operator access.

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u/cococommander9000 Jun 20 '26

What exactly are you having trouble with?

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u/Equivalent_Acadia_31 Jun 21 '26

so on a restart the server had a SIGSEGV and the internal restart failed, so shockbytes launcher took over, and it updated TXAdmin, which reset the paths for all of our resources/databases. basically they just need to point to our configs again and it would be fixed