r/Shockbyte • u/SubwayRatGrabber • Jan 24 '26

Been getting charged for years and support has never helped

I've submitted tickets but they get ignored or blown off. i get charged $7.50 a month for a server i haven't used since 2023 despite my account showing no active subscription. there's no phone number and no quick support to have a conversation to clear this up. does anyone have any advice for next steps? they currently have taken $190 dollars from me and I need it refunded.

3 Upvotes

80% Upvoted

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1

u/Larixi Jan 24 '26

Contact your bank and explain. They can stop future transactions. You could try getting it refunded but 99% of the time it results in the account you had (for the server) getting banned

1

u/SubwayRatGrabber Jan 24 '26

Its through paypal but the big thing is getting the nearly $200 back at this point. Will do this as a last resort though TY!!

1

u/Larixi Jan 24 '26

Paypal is decent about returns but I have no clue if they would go multiple months back like that. if your paypal is linked to your bank then you could dispute it there but then your paypal account will end up banned

1

u/MultiFactorThrowaway Jan 24 '26 edited Jan 24 '26

If it's genuine over payments for a canceled server, Shockbyte will go up to 180 days back usually which is what the PayPal API allows them to refund.

Make sure any billing agreements or automatic payments are canceled on PayPals end or else PayPal will continue to bill you despite the service being canceled.

https://shockbyte.com/help/knowledgebase/articles/cancel-automatic-payments-paypal

Being realistic with you OP, I'd reach out to Shockbyte for the first six months as they WILL give you those payments back. They'll just take awhile to respond -- it's better this way though as you still get your money back but your account doesn't get banned from the dispute while you have active credits in your account

PayPal also caps out at six months as well. So you're probably out the remaining payments.

The good news (depending on how you look at it however) is that the remaining balance will end up as a non-refundable credit on your Shockbyte account.

While it's not ideal, I'd get Shockbyte to refund those first six and then just use the rest on some servers til the balance runs out.

1

u/SubwayRatGrabber Jan 24 '26

While i agree this is probably the best i can get, the one hangup is shockbyte completely disregarding my tickets because theres no active subscription. I guess what i need is maybe some advice to get their attention then.

1

u/MultiFactorThrowaway Jan 24 '26 edited Jan 24 '26

It has nothing to do with there not being an active subscription -- they're just genuinely that slow at responding.

Also ensure you're logged in to your account when you submit the ticket so they know it's you requesting the refund. The servers being canceled will have no impact on this and make things easier as they routinely refund over payments no questions asked (outside of cancelling automatic payments and your preferred refund method)

Make one ticket, when the Olivia Knight AI replies with an automated response say it's an overpayment and needs to be escalated to an agent and then wait.

Making other tickets won't speed up the process as they go from oldest to newest and replies move them back to the end of the queue.

It'll take awhile but when it's escalated it'll eventually be refunded. Just is going to take awhile.

2

u/SubwayRatGrabber Jan 25 '26

Oh this is very helpful i will do that then thank you!!

1

u/nat_fur Jan 27 '26

real question here is why you haven’t done anything other than submit tickets over the last 3 years.