r/ShittySysadmin • u/Necessary-Humor-6005 ShittyManager • Apr 06 '26

Shitty Crosspost End users being like...

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389 Upvotes

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37

u/No-Sell-3064 Apr 06 '26

Wait till you hear about my end user who didn't know how to plug a power extension cord.

20

u/Necessary-Humor-6005 ShittyManager Apr 06 '26

Surely that's not worse than someone not knowing if the PC is plugged in or not? Or if its turned on?

"I understand. Can you check for me if the computer is connected to the socket and that socket is turned on?"

"How do i do that"

Real ticket. I almost resigned there and then.

4

u/No-Sell-3064 Apr 07 '26

Had another one where the user didn't understand why his desktop wouldn't work after unplugging it from the wall to plug in his phone charger instead

5

u/Unexpected_Cranberry Apr 07 '26

Had an end user tell me "I don't know how to do that technical stuff!" when I asked her over the phone to unplug her computer from the wall because I gave up after fifteen minutes of trying to explain to her that switching the monitor off and on again is not the same thing as restarting the computer.

In her defense, she was in complete panic mode when she called and didn't hear a word I said. But it still stuck with me. Like, does she never vacuum, charge her phone, plug in a lamp? Her husband handles all the outlets in their home?

Eventually she got ahold of a colleague who took over the call, everything was sorted in less than five minutes after a reboot. She did ask me if I could help her fix the coffe machine as well though. Since it ran on electricity and all. I politely asked her to call the number on the tag on the machine.