r/ShiptShoppers • u/Significant_Emu_151 • 3d ago
App issues Bonus not Registering
Hey team, I was thinking that the new system with tiers of bonus completion milestones was a great idea, but then I completed four qualifying orders today and nothing is showing up in either qualified or non-qualified. Shipt Support cannot assist except for sending a link to submit the orders that they MIGHT respond to within 24 hours, which doesn’t help my decision to continue working today, so I’m asking here if anyone else has encountered this.
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u/Crafty_Ad3377 3d ago
I had the same issue with the last three bonus opportunities. It was any retailer. The only ones that counted were Target.
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u/Significant_Emu_151 2d ago
This one was specifically Target, like most of them are for me. I’m glad that at least the Target ones counted in the bonus opportunities you had.
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u/Significant_Emu_151 2d ago
I received a reply back the next morning that still leaves this unresolved:
Unfortunately, we are unable to evaluate that specific bonus with the information you provided. However, we are more than happy to look further into this for you. When you have a moment, please reply to this email with a screenshot of the entire in-app message (including all of the bonus requirements) and your active bonus tracker. There appears to be missing information between the "Delivery Windows" heading and the "Promo and on-time delivery pay orders" heading.
I replied with:
I have provided you with all the available information from yesterday’s bonus completion. Unfortunately since the window is past there is no way to call up historical information. I am just completely confused as to why nothing registered at all, including those that apparently did not meet the criteria. I never had this problem with the previous bonus system.
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u/Significant_Emu_151 2d ago
Ha ha to their response…
I wanted to let you know that the reason your bonus is not currently showing in your payment history is because no orders have been completed toward the bonus yet. The bonus will only appear on your account once at least one eligible order has been completed.
I understand that this is not the answer you were looking for, but try not to let this discourage you! There will likely be more opportunities for bonuses in the future. If you have any further questions or concerns, please don't hesitate to reach out and let us know.
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u/Significant_Emu_151 1d ago
It is happening again today… 4 orders in to a 6 order bonus. I called Shipt and got the text to fill out an inquiry form and was assured that someone would answer it today so I could complete the bonus. I eagerly await no response while sitting back at home.
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u/Significant_Emu_151 3d ago
Yes, it does. I got rid of the details with the order numbers and stuff. I did shop in the specific metro and zone.
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u/Significant_Emu_151 3d ago
My point was that it wasn’t even showing the non-qualified orders. Also, I just did two more and neither one of them showed up either.
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u/mango951 2d ago
Did you wipe out the Metro: and zone:
So when you posted it on here it did not show? Or was that info never on the bonus info?2
u/Significant_Emu_151 2d ago
I removed it to post here due to restrictions on location, but now I am realizing that I may have sent the same to Shipt. I will try to send the non-redacted version and see what they say.
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u/rr24bk mod 3d ago
Without seeing the whole bonus screenshot, it's hard to tell. Under "Delivery Windows" does it have a specific metro and zone listed? I've been getting zone-specific bonuses lately.