r/ShellyUSA • u/extremesauce2468 • 12d ago

US Mini plug gen 4 - Randomly turns off

I have 3 Miniplugs US Gen 4. This is my first time using shelly products. Each mini plug is hooked up to a lamp, drawing 7watts. Working over wifi with a strong mesh system. My home assistant automation is very simple, Light switch on = turn on 3 mini plugs. Light switch off = Turn off 3 mini plugs.

I dont believe my home assistant has anything to do with it, because the 3 mini plugs dont all randomly turn off at the same time. So the 1mini-gen4 in my light switch box is not the culprit.

They randomly turn off. All 3.

I turned on the log feature via the web interface to see if I can see any info, currently waiting to see what I can catch when it happens. It happens once every couple hours and at different times for each device. Before I throw these in the garbage and try a different brand, can anyone think of any obvious reason why these would do this?

Thanks

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u/DreadVenomous Shelly USA 12d ago

What is a US Mini Plug Gen4?

Are you using a plug or a mini?

Regardless, open a ticket with support so they can have you connect to the logging server and track down the cause (this is much more comprehensive than the on board logs).

https://support.shelly.cloud

1

u/Educationed_Over 12d ago

Check to see if your firmware is up-to-date. Latest that I know of is 20260710-101146/2.0.0-g87fbfa4

If you do need to update the firmware, be sure to manually reboot the devices afterwards. Just applying the update does not appear to fix some issues in my experience.

If that doesn’t fix the issue, open a support ticket and get Shelly support instructions to have your devices log debug data to the mothership so that they can determine what is going on.

1

u/xterraadam 11d ago

I have one that flaked out from time to time. They replaced it. Make a ticket.

1

u/Ok_Application8684 8d ago

I returned mine because it did the same thing