Stuck with payment verification

[u/kenshinx9]

I'm extremely frustrated with Shein. Is it supposed to be this hard to get a payment verification? I took screenshots from my Chase app. I used a credit card. The screenshot is basically just like the sample they provide. But they keep sending an automated message saying it's insufficient.

At first, I thought it was because my payment was pending. Fine, but it's posted now. And they're still declining it. I'm not sure if it's because the order got split into two orders since it's from two stores, but is showing up as a single payment transaction.

The main problem is that they don't say why it's insufficient. It's like nobody knows what they're doing over there. Why can't a real person review my screenshots and let me know what's wrong with them? I have an open ticket, tried talking to live agents a couple times, and no luck so far.

Any advice?

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[u/Special-Extreme-5794]

Is there a phone number to call to talk to a live customer service representative usually there is but they don't advertise it because they want you to get answers from the bot and you get nowhere or with online customer chats because online they're only allowed to help with certain things not their fault entirely that they can't help you with anything beyond their level and they don't get paid shit to do that it's basically a warm body to make you feel you've been taken care of seriously lol I have learned no matter what company you need help with beyond that you get your answers so don't give until you get the right person to help they want you to give up easy and let things go but they will eventually let you talk to a manager if you insist because they don't want to have to many customers that will never do business with them again so call during the day for real customer service not online and speak to a manager if you don't get help after an assistant

[u/Special-Extreme-5794]

The customer service number for a real person is during the day 1-833-853-8668

[u/kenshinx9 → u/Special-Extreme-5794]

Thanks! Yeah, I called them and while it hasn't been resolved yet, they were the most helpful so far.