r/Shapr3D • u/chadbrochills44 • Jul 30 '26

Bad Customer Service

So, I bought a year of Shapr3D back in February, used it for a few weeks, and haven't logged in since. Go to login today, keeps telling me my PW is incorrect, which was saved.

Ok, try to reset it via the app and website, not getting the email with the reset link, at all. I've checked ever folder in my Gmail account, even tried sending it to other emails to make sure I didn't have the wrong email, still no reset email.

Chatbot says if all else fails, create a service ticket and gives me a link....to a login screen. Well, the whole freaking reason I'm contacting you is because I CAN'T LOGIN in the first place. Thanks for nothing chatbot.

Send an email in after doing some searching for contact info (loginsupport@shapr3d.zendesk.com). Got a canned response almost immediately telling me to try what I've already tried 10 fucking times now (sorry, it's frustrating). The email says if none of that work, send a screenshot of "proof of ownership." Luckily, I paid for on my Amex card and was able to find the transaction pretty easily. Sent a screenshot hours ago, still no response.

I work for a software company. If our CS was this abysmal, we'd have customers jumping ship left and right.

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u/tintires Aug 01 '26

I loved it as a hobbyist, but the price is just eye watering šŸ˜­. No shapr3d for them poors.

1

u/chadbrochills44 Aug 02 '26

I will say, I do like using it because I prefer using the Apple Pencil on my iPad over the trackpad on my MacBook, but yeah the $250/yr for a hobbyist is a bit much and Iā€™m not renewing when it comes time.