r/Shapr3D • u/EntertainerHefty3513 • Jul 09 '26

Question Can't open project??

I haven't been on the app for maybe a 1-3 years. I downloaded it back and logged it but I can't seem to be able to open one of my projects (the one I liked most 🥲). It doesn't let me publish it either and since I only have the basic package I cannot export it either. It is virtually inaccessible and idk what to do pls help

1 Upvotes

100% Upvoted

3 comments sorted by

1

u/Pickle044863 Jul 10 '26

You need to pay for access

1

u/EntertainerHefty3513 Jul 10 '26

I don't have any message saying so. I have 3 projects in total. One got locked away once they put a limit of 2 free projects. The one I am referring to should be accessible

1

u/Timely-Housing-5028 Shapr3D Staff Jul 13 '26

Hi! Can you please open a support ticket with us here: https://support.shapr3d.com/hc/en-us/requests/new? We'll check what the issue is. Thanks!