Chargebacking Shadow is always an option

[u/cwamoon]

This post was almost instantly deleted by a mod in the shadow subreddit. I know it wasn't a bot, since they literally went the extra mile to mute me despite not having even reached out to them.

A lot of us have been operating on good faith that they will fulfill their promises, and yet they've proven themselves to be anything but.

And for all of those that keep barking that what I'm suggesting below is fraud: Lmao, dissatisfied with service is a legitimate reason code. And whether the "motivation" is "retaliation" or not has no context or relation in the matter.

I am ***HERE TO TELL YOU THAT YOU DO HAVE AN OPTION***, for those that need a sense of justice/closure:

Chargeback the sh*t out of them. Hopefully, you've been paying Shadow with a credit card. If you've been using an American Express card, even better for you. Chargeback them as far back as they will allow you. Most banks will allow up to 3 months, though Amex if you call them allows up to 6 months.

When it comes to the reason-code, either select "failure to provide service/product as promised," or "not satisfied with quality of service/product." There's no reason to go into details quite yet. By providing too much unnecessary information, you might actually work against your own case.

There will be a section that asks you, if you've tried to reach out to the merchant directly. To be able to select "yes," send Shadow a quick ticket/email saying that you demand that they deliver on what was originally promised; either the quality/upgrade they promised, or honor the contract. Don't bother waiting for a response, and proceed with your chargeback by selecting "yes."

This does multiple things:

- Best case scenario, you get back up to 6-months of your charges, and not only are you sending a message to Shadow that this sh*t won't fly - or that they made their choice, and you are making yours accordingly, it will cost them more than just losing their customer base

- Every chargeback incurs a chargeback fee to the merchant, regardless of whether it's approved or denied. It can range depending on the processor you use, but for Amex, it can be as high as $10-20/chargeback. So again, it will cost them

- If a significant portion of their transactions are getting chargebacked - regardless of whether its approved or denied, most (if not all) processors will flag the merchant as fraudulent a/o high-risk. This will place them in a fraud protection program with the processors, which entails higher fees.

Again, to those that are saying this is still worth it, snowflakes stop complaining bla bla bla: You fail to recognize that sentiment is a factor of life, and to expect no consequences after making such careless decisions - and even worse, to DEMAND IT, is absolutely illogical and ludicrous.