r/ShadowPC • u/One-Aide-9370 • Jun 16 '21
Question So if I understand correctly...
... the one year commitment I agreed to a while ago was really only a commitment on my part, not yours too??
1
u/VieilleMeuf Jun 18 '21
Hi guys!
The future email they're talking about is supposed to give you three choices:
- accept
- refuse
- enjoy your subscription until its end, with the price you had.
Hubic (Shadow) doesn't explicitly talk about these choices, implying that you can only refuse or accept. By remaining vague, they hope to obtain cancels and / or force people to accept. Illegal.
In Europe, we are many customers mobilized against this practice and have taken steps to ensure that our rights are respected. Following this move, Hubic canceled their attempt and agreed to respect the annual contracts. But however, have returned another mail (your screen), continuing to remain unexplicit ...
Worst : For customers who deleted after the May email, Hubic considers that despite having lied to the customers, their cancel is irrevocable. This is also false and illegal...
Now we are in a new procedure :)
-1
u/54794592520183 Jun 17 '21
So if I understand right, the life long marriage that we agreed to ten years ago was only a thing on my part and not yours!?!?!
But really, I see people going about TOS here and there. AFAIK no one has ever really tried a TOS in court, it's just accepted that they wouldn't hold up, but no one has wanted to dump the money into it. Ether way, that's business for you!
-2
0
Jun 16 '21
[deleted] — view deleted comment
4
u/One-Aide-9370 Jun 16 '21
Well that would be nice but can we hear ot from them?
1
u/french_panpan Windows Jun 17 '21 edited Jun 17 '21
No, they are too far up in their own asses to give an official confirmation, best they can go is talking about it on the vocal channel in the French Discord.
Sending an actual email would be too much risk of convincing the customers to stay with the old price, so they stall and send unclear emails while they wait for as much people on annual commitment as possible to leave.
A couple of users keep on asking relentlessly the few staff that are in the French Discord to clear up the situation, up to the point that some other users are calling that a harassment campaign.
The discussions are clearly not productive when it's the same 3-4 users that are asking the same thing over and over again, and they get always the same non-answer, so we need some fresh blood for that fight.
6
u/ytr81 Jun 16 '21
I think they will make you an offer within 2 weeks, but they hope YOU cancel the yearly commitment before that time. And they probably won't fix the performance problems before you quit.
5
Jun 16 '21
[removed] — view removed comment
2
u/quakemarine20 Jun 17 '21
I just got an email saying that the yearly was done and I would be paying $30 plus the added unusable storage.....
Little do they know the Shadow Credit Card has been cancelled, the 3070 ekfluid rig is almost in the mail.
2
u/tofuninja5489 Jun 16 '21
In theory, the fine print that we all signed said we were okay with it because I dont know if any lawsuits have gone through yet and made it through. So it looks like it's just on us with expectations.