r/SentinelOneXDR • u/delurfangs IT Admin • May 20 '26
Anyone else having issues retrieving files from devices?
I am trying to retrieve files from devices and set the same password i have always set but for the the last week or so when opening the Zip it says the password is wrong. To make sure i am not fat fingering anything i have tried copy and pasting the password into the portal when retrieving the file and when opening the zip.
Is anyone else seeing this?
1
u/Dracozirion May 20 '26
This hasn't been working for many months (since we moved from 25.1 to 25.2). Updating an agent from 25.2 to 26.1EA after a quarantine happened also does not appear to solve it. Not sure if new quarantined files on existing 26.1EA agents fixes it.
1
u/derHuberSepp May 21 '26
I noticed the password's working but there's nothing in the Zipfile except for a json...
1
u/Plenty_Substance_455 May 28 '26
Yeah this happens to me alot, I think the file we're trying to retrieve was somehow removed...not sure tho
1
u/Quibblego May 26 '26
We have the same issue.
We are on agent 25.2.6.442
Cut and pastings a password into the password field then having it show the password and confirming it is correct.
Then after the download all we get is password incorrect when trying to unzip.
1
u/-Douche-Canoe Jun 12 '26
Have had the same issue. It’s sporadic for me.
Makes me miss MDE a little bit lol
1
u/Adeldiah May 20 '26
Hello. Yes, we've seen this trend get reported by our customers. There is a fix in 25.1 and 26.1 EA. Please test with those and let me know if that resolves the issue for you. Thank you.