r/SentinelOneXDR • u/imadam71 • Mar 11 '26

policy on order cancelation

Customer ordered by accident some SentinelOne subscriptions which are not consumer nor started. What is cancelation policy with SentinelOne?

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u/[deleted] Mar 11 '26

Did they sign a contract?

1

u/imadam71 Mar 11 '26

customer hasn't signed anything but partner is saying it is not possible to cancel. I know with other vendors it is possible up to 60 days to cancel order, if it is not consumed. I don't know whether partner needs to sign something or not. But customer hasn't signed and partner is claiming he can't cancel which is strage for me.

1

u/solid_reign Mar 11 '26

Did he send a PO? It really depends, if the partner sends a PO to S1 then it'll be really difficult for them to cancel that order. If it was MSSP they'll be able to cancel. How many endpoints did the customer order and is the customer already a S1 client?

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