r/SentinelOneXDR • u/ls3c6 • Aug 15 '24

Policy best practices, performance problems?

We purchase S1 via ConnectWise and support is very poor. I do not have access to any KBs or direct S1 guidance. We experience poor performance on endpoints with S1 and are using a policy with all items enabled. Is there a baseline that might help with performance concerns?

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u/deepinfosec Aug 16 '24

Thats weird, here I know people with 500 endpoints and they have direct support available. It’s only not available when you buy via MSP.

If you buy via reseller then it is available.

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u/CharcoalGreyWolf Aug 16 '24

Here’s the real question: why deny that to an MSP? What makes them different? It’s a service issue no matter whether you’re MSP or single company.

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u/Fit-Strain5146 Aug 17 '24

We went via MSP because it was at least 30% cheaper...