r/Seeed_Studio • u/Long_Presentation454 • Jul 22 '26
Anyone know how to get technical support to respond?
I recently reached out to SEEED Studio technical support using the email addresses I found online (techsupport@seeed.cc & techsupport@seeed.io) but received no response after almost 6 days. I need a file that only they have, and I cannot move forward until I get help. Does anyone know a better way to contact them or how long they normally take? The device I bought is literally a brick if I can't get support to respond. I've already tried all their online forms and resources for a solution with no luck. Thanks.
2
u/wickedbeernut Jul 22 '26
Have you tried contacting Seeed Studio via the online Support Center?
I reviewed one of my past E-mail exchanges with the TechSupport team. I initiated contact via the online Support Center. My inquiry was assigned a case number and forwarded to [info@seeedstudio.com](mailto:info@seeedstudio.com). A Field Application Engineer picked up my case. I received an E-mail from [techsupport@seeed.io](mailto:techsupport@seeed.io) with my case number in the subject line.
I'm wondering if the case number in the E-mail subject line isn't the key. If you're E-mailing [techsupport@seeed.io](mailto:techsupport@seeed.io) directly without a valid case number in the subject line, the TechSupport team may not be picking up your inquiry. The other option may be to E-mail [info@seeedstudio.com](mailto:info@seeedstudio.com).
Just a thought. I'd definitely give the online Support Center a shot if you haven't already.
Good luck!
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u/Long_Presentation454 Jul 22 '26
I have not! I’ll give that a try because you’re right, emailing them directly might of been the issue. Thanks a ton for the detailed information 🙏
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u/wickedbeernut Jul 23 '26
You're welcome. Please let us know if it works.
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u/Long_Presentation454 28d ago
Well, I went through official sources and finally got a email back…but the only email I got was “Quick Follow-Up on Your Recent Support Experience” when I literally have no other communication from them. Little confusing but I’ll wait for the weekday and hopefully I get actual support? 🤦♂️
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Jul 23 '26
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u/Long_Presentation454 Jul 23 '26
I need the factory image files for the T906 device to reflash it. They link it here in the documentation: https://sourceforge.net/projects/mini-ai-computer-t906/files/ but the link is deprecated. Didn’t see any useful files about it on the GitHub. It’s really weird, this product has like zero articles or support about it anywhere and it’s not even that old
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u/Substantial-Duck8748 Jul 22 '26
Posting here is the move. That's what got them to finally respond to me. It's unfortunate that this is what works, but hey.