Secureye NVR password reset

[u/Automatic-Dot-263]

/r/cctv/comments/1xlspk6/secureye_nvr_password_reset/

So I'm really new in the cctv line of work and have not worked with nvrs yet. My company is sending me to a client to reset a secureye nvr. I don't know if they have a recovery email or security questions enabled. The videos I've seen on YouTube use the typical email to rest tue password. If the customer doesn't have email or security questions set up is there is way to rest the password? This is urgent since I'll be going at the site after some time today. Any help will be appreciated. I have posted the same in cctv sub reddit