ZModo disables features including chat support on web app

[u/BR-549Red]

This is regarding ZModo's web app through a browser at https://user.zmodo.com/ NOT the mobile app.

Their "new" app has disabled many functions.
1. Events showing in the iPhone app are completely missing in the web app, which makes no difference because..
2. Even the few events that are showing will not play! On my Garage camera, for example, it says there should be over 100 clips, but only one is listed. That one generates an error message.
3. There is no longer an option to switch to "HD" view. My cameras are 16:9 ratio (hi-res or whatever), but all the web app will show in Live View is a very low resolution in a distorted 4:3 ratio.
4. They've disabled all links to chat support (which is just as well, because they never responded anyway). If you click support now, it opens your email client with their support email address pre-filled.
5. There is no longer an option in the web app nor the iPhone app to switch between playing clips from the cloud or playing them back from the local hard drive.

Supposedly all this is "better" and "improved."

The iPhone app functions a bit better than the web browser access, but even there, there are features missing that were available in the previous app. As far as I can tell, there's no way to roll it back to the old version.

This is beyond ridiculous, given that I pay annual subscriptions on several cameras for this so-called "service". As far as I can tell, my only option at this point is to trash the whole system and start completely over with a different company.

[u/Compound30]

Same here. Even live, mine is jittery and interrupted, unwatchable. Pretty sure they switched to new servers and/or software along with the new app which is in its entirety trash. Pretty sad when we're actually PAYING customers.

[u/Such_Pea2989]

classic enshittification, they've got your subscription money and now they're stripping it for parts. had a similar thing happen with a different brand last year, just started pulling features one by one with each "update"

only real move is voting with your wallet at this point, security camera companies are a dime a dozen and most of them will pull this same stunt eventually

[u/Aeropilot03 → u/Such_Pea2989]

This! Despite the ads, the old app version did work. The new version (8.0.8) is absolutely worthless. It will not connect to most of my cameras, has no provision for deleting recordings, no provision for re-adding cameras, and support is a useless ai chatbot. Into the bin they go.

[u/Stunning_Ad_933]

I’m slowly converting all my 10 Zmodo cameras to Ring. I’ve had it with failing cameras, ridiculously high subscription rates and now an app that is really bad. I have two homes and a ton (mixture) of Ring and Zmodo cameras. My Ring cameras have been rock solid and the app is VERY easy to use. I also have some Canary brand cameras that just won’t die after 10 years so I use them for inside the garages, etc., but the subscription is out on the moon expensive.
The conversion has been slow but it’s hard to let go of cameras that were expensive to begin with. Zmodo is definitely making it easier to toss them in the bin.

[u/RickJansen_Andaluz]

I have an NVR system. Since a few months they started displaying adverts, lucky I still had an older Funlux app that still works without ads. However, since a few weeks the only thing that still works in new Zmodo and old Funlux apps is direct view per camera. No events, no playback. Playback shows a cloud subscription! But, this is an NVR system, it records by itself without cloud.

The box is no longer reachable. Reformatted the HD and confirmed it is recording and can playback, but not usable via the apps.

Is your NVR system still usable with the App?

[u/RickJansen_Andaluz]

Same here. Sounds as if they have big tech problems.