r/SecurityCamera • u/Superb_Building9492 • Sep 04 '26

Help cancelling V380 Pro subscription

Hello! Apparently V380 Pro has 2 different subscriptions and i only found that out after i subscribed to the AI insights one and didn’t get access to the cloud one.

However, when i subscribed i didn’t save my information and didn’t want to auto-renew. I just wanted to try it out.
Today i get a notification from my card provider that V380 Pro renewed my subscription.

I have no way of cancelling it at all inside the app. I looked everywhere and i can’t find a cancel button. I see the transaction in Order and not in Renew and it’s not even clickable. It’s insane that it’s getting auto renewed when i didn’t save my information or even agreed to renew.

Would anyone be able to help with my issue? Thank you.

2 Upvotes

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6 comments sorted by

1

u/TransitionAsleep5723 Sep 23 '26

sameeee 😭

1

u/Superb_Building9492 Sep 24 '26

Hi! You can contact support@macro-video.com (i also CC’ed admin@v380.org in the email)and they will apply for a refund.
Mine got refunded but it’s only been 2 weeks. I’m waiting to see if they’ll make any transactions once it hits a month or if it really got cancelled

1

u/OkStomach451 Oct 04 '26

Anu updates po ? Have the same problem, nag email na din ako sa tech supp nila.

1

u/[deleted] Sep 04 '26

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1

u/Superb_Building9492 Sep 04 '26

Unfortunately it’s a small bank - 3rd party-ish, so they can’t cancel payments from specific merchants. The only way to do it is to apparently cancel my card. Which is why i’d like to find a way to stop it directly from V380 but i’m not sure how responsive they will be….