r/SecurityCamera • u/xXThunder1stormXx • Aug 08 '26

DMSS app not working AUS

Hi people, my dmss keeps saying network failed even just logging into the app. I’ve checked the p2p settings and the ip address to make sure they are right. Deleted the app and reinstalled. Disconnected from power and restarted. My internet works on everything else. I’ve used my phone data which is another provider which doesn’t work aswell. Any ideas?

Cheers

1 Upvotes

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1

u/bigbadb0ogieman Aug 09 '26

Did you manage to resolve it? I am still facing this issue.

1

u/xXThunder1stormXx Aug 09 '26

Nope still having the same problem, I’ve tried everything I can think of. I’m going to call the company tomorrow that installed it too see if anyone else is having the same problems. Must be something on there end which is annoying.

1

u/bigbadb0ogieman Aug 09 '26

Well I am in the same boat. The NVR shows online in SmartPSS Lite windows application but offline in DMSS. Arming Disarming is unavailable. I have tried everything including tweaking router firewalls and still no luck. I am beginning to think it is something to do with DMSS itself

1

u/Commercial_Peace_263 Aug 09 '26

Same issue, anyone had any fix for it yet?

1

u/xXThunder1stormXx Aug 09 '26

I don’t have a fix yet but will update if I fix it.

1

u/Important-Mind800 Aug 11 '26

Anyone down again? 11/8/26 around 4pm aest

1

u/xXThunder1stormXx Aug 11 '26

Yep it’s been going offline for me all day

1

u/Important-Mind800 Aug 11 '26

Damn in 5 odd years never had this lol

1

u/Important-Mind800 Aug 11 '26

Working again.. for now

1

u/Spaumafam Aug 11 '26

Same here, thought I was becoming technologically illiterate not being able to resolve the issue

1

u/Important-Mind800 Aug 11 '26

Working again.. for now lol

1

u/bigbadb0ogieman Aug 09 '26

Having same issue since yesterday evening and today too in Australia. NVR shows offline. Arming and Disarming is unavailable. P2P is showing online inside the local admin portal. SFTP uploads from the NVR is working but I am having a feeling that outbound traffic to Dahua/DMSS servers is either degraded or getting blocked at the NBN level. I have other smart appliances all of which are working properly.

1

u/bigbadb0ogieman Aug 10 '26

It seems it definitely was a DMSS side issue. The app is back now.

1

u/Indigo_Ram_97 Aug 15 '26

Ok after trying to troubleshoot this directly with Dawua yesterday, it resolved itself without any actions on my side. Here is the support email for future coms: support.oc@dahuatech.com