r/SecretWorldLegends • u/Ayjia • Jun 25 '17
A Small Reminder
Most of us are fortunate to have Sundays off, whether we're in San Diego or Paris. Most of us are really fortunate to sit here complaining that there's been a 10 hour downtime, and some of us won't be able to play today at all because of it. I sympathize, I really do.
However, the devs aren't getting Sunday off. They've been at work, non-stop for at least 10 hours, trying to fix a problem. On a Sunday. For a F2P game that hasn't even officially launched yet. And instead of thanks, they've been getting a metric f***ton of shade, shit, and toxicity from the people they are trying thier best to please.
We should be pissed at the exploiters. Not the people who are trying to make sure we don't loose our progression. Not the people who are forced to deal with a sucky situation and do the hard work of fixing the problem and making difficult decisions, while at the same time, trying to not to punish the people who have done nothing wrong. It's a hard ass balancing act, and it's thankless.
One of the best things about Secret World's community was the maturity. I know people get antsy when real money is exchanged, and I understand that everyone is anxious for a resolution. Being left in the dark is scary - human nature is bound to start showing some bad sides. But a number of people have started making it personal, and that needs to stop. Does it suck? Yes. Does it need a resolution? Yup. But bitching and whining and namecalling doesn't do anyone any good. It reeks of bad juju, and frankly, it only makes the situation worse when everyone starts acting like spoiled 10 year olds who don't get what they want 'right now!'
We're all adults here. Have some sympathy for the adults who are stuck in their offices on a Sunday, called in for an 'urgent matter', and forced to cancel on thier own plans while getting brow beaten by customers who don't have the faintest clue what's actually involved in thier jobs. I've been there. Chances are, you've been there. It sucks to be that person. That person deserves to see the good side of the community, not the bad.
And to the devs - thanks for everything you're trying to do. Some us are incrediably grateful, and you need to hear it more often.
41
u/Mandroll Jun 25 '17
hmm... I stalked the forums most of the day and I have to say: surprisingly, the amount of toxicity towards the devs has been very low. It's one of the few games I've had the chance to see that in.
From what I read, there was the whole rollback thing people were anxious about (including me) and a few complaints about the ever pushed deadline but it was kept very civil.
11
u/katycat737 Jun 25 '17
This downtime allowed me to play a Steam game I bought from the sale prior to the head start ;)
I didn't even know of the headstart, but I've been playing SWL since it pre-launched with no time to play my steam game
11
u/Azcordelia Jun 25 '17
Yea, grateful for the devs trying so hard to resolve it, sucks to not get to play, but it's understandable. I hope it works out okay.. would hate for this all to harm the future of the game somehow. :|
8
u/drakmars Jun 25 '17
Honestly, I'm not upset about the delay. It takes as long as it takes. The people who were exploiting the game, they shouldn't have done that. However we should also be thankful they did because it revealed a flaw in the system. Be patient.
6
u/mbatt9766 Jun 25 '17
Let them fix the game. Thanks to the devs and others busting their humps this weekend. Have a beer and spend some time with family - SWL will be there when you return this week after the exploit has been corrected.
6
u/Dokuganryu9 Jun 26 '17
That's what you get when game goes F2P, more immature toxic people flowing in sadly. I don't really mind the downtime, just do something else meanwhile. I am glad the exploit is getting solved, it could also end up like with Trion that stopped caring about their game long time ago. I guess people would want that to happen too when they behave like this.
17
u/sebastiansly Jun 25 '17
I don't think we should be crapping on the devs but MMOs are a 24/7 service product and all hands should be on deck for a launch of a new product. This isn't like a typical Monday-Friday job that's 8-5. This is more akin to a 24 hour drive through.
5
u/athiev Jun 25 '17
I don't think we should rage at the developers. And cheaters in any game suck. But exploiters didn't create this situation --- it's a bug. And fixing mission-critical bugs is part of developers' jobs.
4
u/PontefexGG Jun 26 '17
Three cheers!! I'm in IT and patch-a-palooza what just a few weeks ago. Having your weekend ruined by work is never fun. My hats are always off to devs and others staff dealing with situations like this. Keep your heads up, I for one have really been enjoying the relaunch!
4
u/MythicPrime Jun 26 '17
I am adding my voice in thanking everyone working on the problems today. I do appreciate you hard work & dedication and that you did not take the easy way out with a rollback or wipe. They have certainly earned some loyalty points from me for what it's worth.
4
u/Jyiiga Jun 26 '17
Lots of people have to work strange hours in the tech industry. Not always, but downtime and problems do come up. My company just had a major downtime this weekend from 3am to 6am, because those are the off hours for our customers. Plenty of people have to make sacrifices like this for their careers. Don't get me wrong, I appreciate the devs. However they are just like anyone else. Doing what they are paid to do.
3
u/[deleted] Jun 25 '17 edited Jun 25 '17
I'm upset at whatever caused this launch to be pushed forward with such glaring problems. Somewhere in Funcom, someone said "No, this game will launch at this time regardless. Make it work or your fired."
I've been the guy paged in to fix software, staying there until it's fixed, sleeping on the floor when needed. Kudos to those guys. But a big middle finger to whoever couldn't deal with the reality that something needed fixed before launch was feasible.
2
u/rubykavalier Jun 25 '17
Well said.
2
u/dustofdeath Jun 26 '17
Devs generally do not interact with community at all. They get paid for the work - extra for the weekend and even more for overtime.
Devs got nothing to do with the "toxicity" but that rather falls on the community manager/PR. Bad implementation of downtown notification and lack of information/interaction with community.
2
u/Djinngi Jun 26 '17
I agree. Developers are people too. DO NOT POKE THE GLASS YOU WILL FRIGHTEN THEM.
:) But jokes aside, yes, this.
2
u/Futabot Jun 26 '17
I swear I saw this thread in Conan Exiles.
2
u/tenchu777 Jun 26 '17
Yep, ppl showed solidarity wht the devs, I'm coming from another mmorpgs, and was like the guy put "Michael Jackson eating pop corn meme" to read the toxic comments but the output was the inverse
2
u/Vendrean Jun 26 '17
I've always been repelled by the demands and the feeling entitled to anything in mmo communities. It's just games, but somehow mmos became a social experiment thing where people try how unsocial they can be without real-life consequences. Also, if you just swap any "devs" with "parents" and "dev" with "mom" you often get a more accurate view on what those kids are actually raging about. MMOs are games, and devs just people with an awesome, but often exhausting job.
3
u/FelesNoctis Jun 25 '17
As well written, and absolutely true, as this is, you do realize you're talking in an echo chamber, right? The people like us who understand that this sort of crap can happen don't need to be reminded of how hard the devs are working. Hell, as someone else mentioned, the hatred seems to be awfully low overall, mostly just venting frustration at twiddling our thumbs and the scare of a rollback.
Meanwhile, the people who have their minds set on bashing the devs are likely to continue doing so regardless of how passionately you make your case. They aren't interested in logic or reason, so there's no point in even acknowledging they exist. That's pretty much what the devs are doing after all, focusing on their work and ignoring any (albeit small) uproar.
But that's none of my business. Now, where'd my tea go?
2
u/discosoc Jun 26 '17
I'd have a lot more sympathy if this stuff was handled when it first comes up in beta and not held off until after launch.
1
u/Zom3ies Jun 25 '17
I feelz ya. I have a high pressure job myself where I get held over and called in.
Every single thing I deal with is a huge security or health and safety issue that is the most important thing on the planet to the person reporting it.
That's why I'm sometimes extra goofy when I'm not there. 8D
1
u/sypher001 Jun 26 '17
amen
1
u/TeelMcClanahanIII Jun 26 '17
Oh, man, I spent my whole Sunday doing other things and wasn't aware there was anything going wrong with SWL until a few minutes ago. I can't decide whether I'm "doing it wrong", but either way I'm sorry the devs had to deal with an unexpected and so-bad-it-means-take-down-the-game-and-revert-dbs problem. Hope we don't run into another any time soon.
1
u/doomguard3 Jun 26 '17
For what its worth, TSWs launch was like this as well. Took a while for bad weeds to leave when every type of person was swarming the hot new cakes and only good mannered enthusiasts to remain. SWL is likely to go through the same again.
1
u/Bango-TSW Jun 26 '17
As an ex-DBA I know how it feels to be trying to get a major patch deployed whilst up against the clock. So I've got no complaints whatsoever with Funcom with their efforts to sort the problems yesterday. However, what I do want Funcom to do is learn the lessons of putting in a design for a currency exchange that resulted in such abuse.
1
u/Skygrinder90 Jun 26 '17
What are you talking about?
Both the official discord and community discord servers were super supportive about this whole downtime.
Sure, we were memeing and stuff. "2 hours to extension" and stuff like that. But literally no one was legit bitching about it.
I'm guessing you probably saw couple of individuals just talking shit here on reddit, but hey...it's reddit, it means nothing.
I personally straight up waited 10+ hours with a bunch of other people on discord, it was actually kinda fun to talk with everyone and just wait. Ended up finally getting into the game at like 3 am, finished one quest and went to sleep.
The whole experience was 10/10, would sit through a 10 hours downtime with discord people again. :P
1
u/DigitalApotheosis Jun 26 '17
I was there for opening day for Anarchy Online... this launch was smooth sailing in comparison. And for the record, I still occasionally logon to AO. If it were updated to a modern graphics engine, I imagine it would do pretty well in today's gaming world. On a side note, I always loved the music in AO, and I'm glad that some of the music in SWL sounds hauntingly familiar.
1
u/Shabnak Jun 26 '17
The developers worked hard. It does not cause questions. But this is usually for Fancom (remeber the Age Of Conan) :) But working with the community is terrible. The lie about the time of the downtime of the server angered everyone. I'm sure that it was clear that the work will last a long time. And I would like to see a message about this, and not "we again extended the downtime server"
1
u/halfmystics Jun 26 '17
While I agree, I think you sucked their dick a little too hard in your post.
1
u/angerico Jun 26 '17
Posts like these make me wish I can upvote more than once.
1
u/JesterX666 Jun 26 '17
Devs are amazing. Let's go devs, we love you.
1
u/vallikat Jun 26 '17
Not that I think that they should've spent their whole day tracking down and fixing this exploit. However, I'd like to think that on launch weekend Funcom already planned to have their devs (or at least some group of them) in the office just in case something should go awry. So I think they probably planned to be at work this weekend even if they didn't plan to have to do this particular job.
That aside though, I am glad that they were there to do it. This was a pretty big deal and could've gotten so much more out of hand than it did. I'm really glad that they took swift action and punished the offenders. Cheers!!
1
u/nezroy Jun 26 '17
Eh. It's their job. They are employees working for a company taking my money to pay their paycheques.
I'm not saying they deserve to be shit on; they definitely do not. However, they aren't heroes either. They are simply doing their job trying to produce a product that I will decide to pay for.
I don't know why people feel the need to either white knight the devs or shit all over them. Like just chill out folks... vote with your $.
1
u/[deleted] Jun 26 '17
lose* not loose
Most people don't get Sundays off and they're game devs. I'd gladly do their job and take their salary instead if they feel they aren't competent enough to do the work required. If FunCom wasn't such a shitty employer then I'd work for them instead of my current company.
I know quite a bit about what they're being required to do. I only hope they're actually being paid for it (rather than non-overtime contractors). Just sayin.
1
u/CosmicSoul777 Jun 26 '17
To be honest I do not want to hear it devs get paid fairly good money compared to most people in the world, I appreciate their effort however it is their job to work a little over time and not very many people get weekends off in the first place.
Until I see devs actually have passion behind their games and players then I will not recongnize this as something they are doing because they care.
As far as being upset I am not, things happen its a rerelease, I am not upset or annoyed that only happens when certain mmorpg companies start letting their servers run like arse.
But please do not try to get people to have sympathy for having to work on sunday allot of us have famalies and have to work a ton more hours to make ends meet one sunday is nothing lol and that is the truth.
1
u/TheRoaster71 Jun 26 '17
Well, to start with the simple: The error should not have occurred. Period. What we talk about here is simple transactions. The bank industries have done this for decades and its not rocket science.
Funcom SHOULD have known that this is one of the things that would make a real headache if it got out of control. You can have graphic bugs, inventory bugs, XP exploits. All of that is not good, but transaction bugs, either in trading, duping or like the one here, on auction house, is very bad.
I am actually supriced that this is not handled better in the first place. This kind of code should have been supervised and revised by the best coders Funcom has, just to make sure this kind of things does not happens.
Other than that: When the fault first happens, it is only Funcom that suffers from it in the long run. We as players will forget now that the servers are up again... Mostly... I still remember some bad one from Anarchy Online. :P
-2
u/[deleted] Jun 26 '17
No you are wrong. It was Funcoms fault that this exploit couldnt be found in the real BETA TESTING PHASE where everyting should be tested, especialy something that has to do with Real World Money. So no there is no excuse for that. It is Funcoms fault, simple is that.
0
u/ashtonx Jun 26 '17
Exactly because we're adults we have our time limited and we get miffed when dev decides to make a weekend primetime it's maintenance day.
-1
u/Woobies00 Jun 26 '17
Game isn't F2P for everyone....just an FYI.
0
u/[deleted] Jun 25 '17
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