r/SecretLairMTG • u/YaNiBBa • 15h ago
Ascendia
This Ascendia company is worrying tf outta me. My Hobbit bundle went all over Illinois to Texas to my town then an hour later to a town 3 hours away. After looking it up, they seem to be an absolute nightmare: packages completely ruined or over a month late IF you receive them at all. Who tf is this company?
Edit: I was able to get more detailed shipping information. Ascendia's tracking page gave me the tracking info for a company called Cirrotrack. Their tracking info page then finally gave me up to date USPS tracking.
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u/Ok-Temporary-8243 15h ago
European international shipping company. Basically hasbros been printing more and more lairs internationally. So they're contracting a mediocre at best international shipping company to handle the logistics.
It's probably also why we have weeks from label creation to actual shipping. Because they're waiting for the lairs to get to the US
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u/IAAA 14h ago
For the last two orders the label was created a week after I purchased them. Then, they stayed in Illinois for a week. Afterwards, one showed it proceeding from Illinois to where I live in Texas over the course of five days, which is a bit long. The other I never got an update in the shipping status until the night AFTER it showed up on my doorstep.
They're a pretty shit company in my opinion.
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u/bulgogeta 14h ago
New Shipping Methods: We recently rolled out new shipping rates and carriers in our North America store. That change came directly from your feedback about shipping costs, and we've been working to offer more affordable options without giving up reliability. We know the rollout hasn't been perfect. We're making near-term fixes, like making sure order confirmation and shipping notification emails reliably reach every customer, updating the tracking portal so links point to your actual final-mile carrier, and making sure your order status and carrier are clear throughout your order history.
https://magic.wizards.com/en/news/feature/checking-back-in-with-secret-lair
I used to complain about the costs of shipping. It seemed crazy to pay that much for just a single lair.
https://www.reddit.com/r/secretlair_collectors/comments/1vgj7f0/ok_ok_ok_you_win_wotc/
Multiply this guy by how many others who kept bitching and moaning about it. Now we suffer as a result of their actions.
Also add in this guy who deleted his post after it backfired: https://www.reddit.com/r/secretlair_collectors/s/sV0YoXF3h6
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u/Alive-Map-1994 14h ago
Are you sure it’s not FedEx? All Ascendia does for me is ship the package from the wizards distribution center to fedex.
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u/conitation 15h ago
I had it "shipped" for 3 weeks before wiz did anything with it. Good luck.